Perhaps this is a small complaint...but I bought 4 muffins and handed the clerk a coupon for 4 muffins for $2.99. She entered in the code and told me I owed her $3.50. I feel this was wrong...and questioned her that even if I was paying tax on the full price it would not be that much. She was insistent and there was a huge line behind me.
I feel that this was a 20% surcharge. I needed the muffins so I paid for it, but I feel that somehow I was scammed.

This was at the Powerline Location in Boca Raton Fl.

Lynn Ladiksy
6662 Boca Del Mar Drive #216
Boca RAton, Fl 33433

561 395 8942

Today, February 26th, my daughter visited the Dunkin Donuts at Mounts Corner in Freehold. We have been customers of this store since it opened and everyone working there has shown excellent customer service skills. My daughters always orders the Chai Latte and they are kind enough to serve it to her over ice. Today, the clerk first told her that they didn't sell the Chai Latte. Then she said, "Oh we do! But ya can't have it over ice." So my daughter asked is should could have the hot latte and a cup of ice on the side. The clerk knew why we needed the cup of ice. She gave us a 1 inch sample cup and walked away. Then we asked again for a plastic cup with a lid, she handed us a stryofoam cup and walked away. Finally, we asked one more time and she rolled her eyes, made a face and walked away. We never received the cup.

I went into the same Dunkin Donuts today and ordered a caffeine free French Vanilla Latte Light with 1 Splenda. The same clerk waited on me. Obviously, she didn't hear my order because she said, "Watcha want?" I repeated the order and she then stated, " Ya know customers like you don't understand that we can't hear what you're sayin. There's noise back here and ya just don't know it!" Again, she was sending a message with you body language that was totally unacceptable. When I asked her to be sure it was caffeine free, she ignore me. I asked two more times and finally she answered, "Isn't that what you asked for?" So, I paid and left with my Latte only to discover that she never added the Spenda.

I went back into the store and asked the clerks name so I could send this email. Her name is Angie. Once again, the Dunkin Donuts is located on Route 537, Freehold, NJ in the Mounts Corner Shopping Center.

Just thought someone should be aware of the treatment we received today.

i am so tired of wasting my hard earned money . is it so hard to make a coffee the way the customer asks for it to be made they cant even put a donut in a bag right who the hell trains these people . no more i will make my own

I’m inquiring about an incident at Dunkin Donuts on February 17, 2009 at 250 Broadway, NYC location. I had a Dunkins Donuts coupon for a “FREE medium Dunkaccino”. When I handed the coupon to the cashier, he said, I had to make a purchase in order to use coupon. I told him that coupon indicates “no purchase necessary”. He replied “this is our store rule”. I just left the store without saying another word to avoid any further conflict. The coupon doesn’t say “store policy rules vary by location”.

I am very disappointed about this issue for the simple reason that on the coupon it clearly states no purchase necessary only. I don’t see why I should be given a hard time for a free drink per my coupon. You should have some type of announcement placed against the wall for customers to view regarding store or coupon policy’s perhaps that would be helpful.

The Cleveland Circle Dunkin Donuts recently changed hands. Since the change, service has been terrible with long lines and rude service. The store is filthy, the grounds surrounding the store are no longer cleaned and covered with ice. Two people fell coming out of the store today. Something should be done about this store!