I WORKED FOR DUNKIN DONUTS FOR TWO YEARS AND THEN I WAS LET GO IN JUNE OF 2008. SINCE THEN EVERYTIME I TRY TO GET A JOB THE PLACES I APPLY TELL ME THEY HAVE NOTHING BUT BAD THINGS TO SAY ABOUT ME. I KNOW THIS IS AGAINST THE LAW AND I DONT KNOW WHAT TO DO ABOUT IT.

My girlfriend and I stopped for coffee and a bagel last week at Dunkin Donuts in Dover, NH (across from Shaw's Plaza). We were amazed by the rudeness of the woman behind the counter. Her name was Gloria. She was by far the rudest person in customer service that I have seen for a long time. She apparently has trouble hearing, and instead of saying "excuse me can you repeat that?", she barked at us that we needed to speak louder. She went on to ridicule my girlfriend when she didn't immediately choose the type of bagel she wanted. I asked her if she was always this rude to customers, and she said that she wasn't rude at all. Needless to say, we decided not to complete our order, and left. We will not be returning to this location as long as this employee is there.

I witnessed an employee at the dunkin donuts at the steaming teapot in government center in boston berating a japanese couple trying to order. Although I could understand what they wanted, Lakisha scolded them for changing their order...it did not happen. I was truly embarrassed for our American representation of total lack of courtesy. Lakisha continued to scold a fellow employee for giving my daughter and myself the 99 cent late a few minutes before 2 pm. She was vicious in attacking this poor woman who was saying she would pay the difference which of course we didn't want. It was a very uncomfortable situation for everyone concerned and there was no reason for this. Dunkin donuts can do better than Lakisha.

September 26, 2008 I enter the store. I requested to use the bathroom before before submitting my order. Before I had a chance to finished my sentence the assistant manager yells out that it was for customers only. I didn't have an issue with the policy, but it's delivery.

I was so appalled, that I initially walked out. Once I returned back to the store, I told him that he was crude and rude about the delivery of the store policy. He became defensive and in a threatening manner told me that I should either buy something, get out, or he will call the police. I told him to go ahead and call them, as I felt I did nothing wrong. Once the police arrived, I told them that my issue was simply that the shift manager was rude in the delivery of the policy. The heard my side, and his side, and establish that there really wasn't a threatening situation, and left informing me that regardless on how I felt, the policy was that I can only use such facilities after buying something, otherwise, I would just have to leave. I decided to go ahead and purchase my original order, but due to the manager's continued bad character, I end up canceling the order. So of course, the shift manager issues the threat of calling the police again, as if they don't have anything better to do. So, I choose to leave.

Keeping the refund receipt, I decide to call them to find out how I can issue a complaint against such individual. Because the phone number is from the store, once they notice who I was, they decide to disconnect it and not deal with me. I call several times, at different times, and they kept hanging up. Eventually, I speak to a threatening individual claiming to be the police. This individual stops me from speaking and issues a threat to stop calling, as it is harassment, perhaps because I am issuing threats. He indicates that if I call one more time, he would trace me and come to arrest me. I told him, that I never issue threat, that all I wanted was instructions to issue a complaint, and that was all. He gives me a 1-800 number, and I told him that it was all I wanted, and that I will not call again. He proceeded to tell me that I am making too big of a deal about such a little thing.

And yes, perhaps I have. However, sometimes you have to take a stand and set an example. A little courtesy would had evaded the entire issue. Usually things like this start because of small ridiculous thing that could had being avoided.

If I wanted to complain about service, for any reason, I should had just being provided with such information. The Police had better things to do than attend to a business who could avoid such calls by just providing a little courtesy to customers and potential customers.

While others will take their business somewhere else, I chose to state it here.

Thank you for your time.

no bagels early, service horrible. need more english speaking staff