Dunkin Donuts

5 stars
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2 stars
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1 stars
(207)
Category: Lifestyle

Contact Information
Market East, Philadelphia, Pennsylvania, United States

Dunkin Donuts Reviews

September 22, 2008
Incorrect Pricing
I've been going to the Dunkin Donuts on Douglas Pike in Smithfield regularly since they've offered their flatbreads. I always order the veggie flatbread with medium coffee combo, listed on the board as $3.99 (plus tax). The first time I ordered it, the clerk tried to charge me $5.06 (and we got it corrected to $4.31), the second and third times, $4.76 (and we got it corrected), and then finally for a few weeks I was charged $4.31. Today I was charged $5.06, which was "corrected" to $4.76. When I mentioned that the price was on the sign outside, the clerk said their computers had just been updated so this was the correct price now. I left. Upon checking their website, the price is $3.99. The inconsistency in this cannot be a fluke. Buyers beware!
September 11, 2008
Price discrepency
At first I was happy to have a new D&D enroute to work until the starting crew was replaced with a new slower less efficient crew came. I went in ordered a toasted croissant w/butter the croissant is on the menu board for $1.29, butter is an extra .25 cents plus tax. My receipt said 1 bagel w/spread for 1.99 plus tax, when I pointed this out to the cashier "Jessica" she tells me that the receipt was correct because of tax. Well in CT our tax is 6% and I fail to see how tax could account for the what the cashier keyed in, long story short she and the supervisor defended the transaction blaming the mistake on taxes, I could not afford to be late for work however the incident bothered me all day. Needless to say I will not be stopping there anymore. The order #156966 on 9/8/08 @10:10:35 if any D&D management is reading this complaint.
September 7, 2008
Bait and switch on coupons
Received coupon "buy 7 beverages get 8th free"- requires a punch for every beverage purchased. Store in questions refused to give tow punches for the two large hot coffees i purchased today, 9/7/08. When i questioned manager why they did not punch for the two punches she replied that the owner of franchise told them to give one punch per visit, not per each beverage purchased. Owner is obviously trying to keep his profit margin healthy at the expense of his customers. This constitutes fraud or bait and switch. I will not be doing business with this dunkins again a d will tell all their customers of this deal. I sincerely hope that dunkin donuts quality control will be monitoring this site.
August 31, 2008
Terrible customer service
I have been a customer at this establishment for the past 8 months, and have been shown total disrespect by the employees. One in particular, who may know be the manager or supervisor has taken upon himself to make rude comments to me while going through the drive through, waited online inside, has not provided me with my complete order, and has not given me back the full amount of change I am do to receive. The "gentleman" I am speaking of, is tall, African American who was working on the night of 8/31/2008 at the Dunkin Donuts in Hyde park, New York. I feel the company needs to take deceive action in this matter, before they lose any more customer to his rude and in competent behavior, as either a manager or supervisor!
August 24, 2008
lack of product
We went through the drive-through to order some donuts. The worker said they had none at all. We asked for munchkins and again were told that they had none at all. So we had to make do with muffins, which was NOT what we wanted at the time but... So at the window, the worker explainded that due to fuel costs, they were only doing one delivery a day and that it has been an ongoing problem because they were running out of donuts every day. This also blew a big hole in the theory/notion that the donuts are actually baked on site. As if they haven't already passed on the rising cost of fuel to the consumers. Give me a break.
August 19, 2008
Scam and cheating
I would like to make a report about Dunkin Donuts and how mistreat their employees. when started work not very long ago I was hired by Pinky Its ok until she started to yell at me hit me sometimes and embarrass me which cause me to experience self-conscious distress when I would come to work.

Recently my little brother was shot by a stray bullet going to gas station I ask pinky would could I talk to her I have a family emergency. She wouldn't take me to the back to talk in private when told her what had happen to my little brother and that my parents are no longer living a its my responsibility. She start yelling no I don't care I know a head a time and need to be at work my right time or I would lose my job. She embarrassed me again one of the main customers can out to see about me and a another manager. From then I have been looking for another job. Then she fired me because some one told her that I had a new job and I didn't have at the time.

So now as I am writing I do not have my last two check because of a hat. She told me to bring my uniform when came in to building and this is all on camera she walk out the back I had to go out side and call her name. She tells me that she's off work and 6pm it was 7:30 then says give shirt and name tag she knows I keep my hat in the locker. she waits to we get in front of customers to start saying she not going to give me my check until she get the hat. And walks out. Police say its a civil matter that they cant do anything about a 75 cent hat.
August 11, 2008
I WISH tHAT tONY aRE fIRED aND gAUILINA tHEY dO nOT sHOW aNY hELP tO oTHERS
tONY dOSE nOT wORK aS MANAGER AT THAT STORE HE DO NOT HAVE THE EMPLOYEE DO THERE PART OF CLEANING AND STOKE UP AND VERY RUDE AND LOTS OF BAD MOUTH
pLASES hAVE LYNN BE THE HEAD OF THE STORE SHE IS VERY GOOD SHIFT LEADER sHE bE EXCILANT FOR HER JOB PLASES GIVE $5.00 PAY RAISE SHE DECIVED IT SHE A VERY HARD WORKER DO NOT FIRE HER KEEP HER MAKE HER RUN THE 13 MAIN ST NORTH READING MA 01864
GALINA SHOUD BE FIRED MELINE TOOOOO
AND MANAGER TONY FIRED HIM TO HAVE LYNN BE THE HEAD OF EVERYBODY GIVE HER AHUGE SALERY i LIKE HER BETTER
August 1, 2008
baging donuts without paper in between
Bought 3 different donuts. The were placed in a bag without paper separating them and the flavors all ran together/
July 24, 2008
Very bad service and excess charge
They have very bad service. Like mistreating customers for no particular reason.

To top it when I asked hot water, the other dunkin donuts charge 35c for the cup, but these guys charge teh price of coffee sometimes and price of tea sometimes, but never less. And after couple of times, When my collegues advised that I could complaint about the location. I wanted to warn the guy before I actually complain, so maybe he will just fix it. Instead he took away the cup of hotwater and asked me to go ahead and complain. I asked him I wanted to take the bagel and hotwater and I handed him cash. He completely ignored and turned his face away. So I left.
July 16, 2008
waited over a half hour for food
I had to wait an half hour for them to get my breakfest sandwich I had to go an ask them where it was. The manager and help were talking with friends

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