there is a dunkin donut in my neighborhood with very untrained, rude and unclean employees. I saw them sticking there hands in the Ice-cream and scratching thier heads while touching food. Talking on the phone while taking orders on the drive through.
There drive through service is horrible, with a person who cannot speak english well, no greetings when we reach. I personally always give the order on the drive through and then they always ask me again at the window and start making it while i am waiting at the window.
I went to take a mango smoothie and chocolate shake at 12 am. The guy asked the order and i told him, he asked me to move to other counter and give my order there. When moved and saw another employee who was working on drive through and talking on the phone. (No other employee was there to serve). The guy took order of another person who was behind me and gave him a large ice-cream and a large coffee. he came back to me and asked me again "whats your order" i told him. He made the shake and asked me again "whats the order" (HE WAS TALKING TO ANOTHER EMPLOYEE). then i said "how many times should i tell you the order, you made the order of a person who was behind me, you are talking to your friend while taking order, do you know the rule "first come first serve" and he replied " no i dont know, the customer's order was small thats why i served him first, you have attitude, i will not serve you get out" I was surprised at his reply, and demanded manager number, he refused and told me "there is no manager and no number and i dont care if you came first, i can ask for the order as many times as i want". This guy was incredible i must say.
His name was Sam, I provided every detail please do something.

This is the letter I wrote to Dunkin Donuts detailing my experience of discrimination at this store.

I would like to preface this correspondence with the fact that I have lived in West Haven for over 15 years and I have been a customer at this particular store since I have lived in Connecticut. I recently visited your West Haven store on Captain Thomas Blvd and had an extremely disturbing experience. Upon ordering we received a very condescending and arrogant comment by a sales associate named Dave that my fiancé and I spoke very good English without an accent. We informed him that we were both born in the US and he again commented on how we still speak with no accent and how he finds that surprising. I find this to be a very ignorant remark based on the color of my skin. He assumed that since we are not what he thinks of as an "American", that we would have an accent and speak differently than he does. This is an offensive remark in and of itself. When I later asked another associate named Angel what this sales associate's name was, she asked why and I told her I was not sure why the cashier felt the need to point out that I spoke without an accent and she proceeded to become very defensive and turned vulgar in her language. The managers, Pam, had to ask her to the back room as she continued to gesture and scream obscenities at us and told my fiancé and me to go back to our country which happens to be the United States of America. I explained the situation to the manager and Angel appeared from the back room for a second time, threatening both of us and screaming obscenities and again had to be asked to go into the back room.

I have never been this blatantly discriminated against or treated in such a vulgar way by any business establishment. I fear Dunkin Donuts is not steadfast in their commitment to customer service and human decency if such people are allowed to work and represent their establishment. My fiancé and I are hard working, educated, and civilized citizens of the US and expect to be treated with respect when we walk into a Dunkin Donuts store. My fiancé is a Yale University Alumni and Faculty Member and we intend to take this issue to the Yale community as we continue to speak out against such deliberate acts of discrimination. Not only were both of your associates Angel and Dave very discriminating, Angel took it one step further and was threatening and rude. I attribute Dave's behavior to sheer ignorance and I think Angel also falls in the same category with added aggression and vulgarity. These are two people I hope never again to have contact with and it is a shame that I will no longer patron this Dunkin Donuts again due to their behavior. I have an established voice in the West Haven community and I plan to spread the word in print on the ill treatment that is allowed in this particular Dunkin Donuts establishment.

Constant wrong orders at both locations. Maybe they should take a little more time with customer service instead of worrying how their bum looks in their pants!!!

I went to dunkin donuts in clinton, nj and every time I go there the coffee is watered down and it taste like crap. I stopped going there and refuse to drink their coffee. I will drive out of my way to go to another one. But I'm a senior citizen and don't get out much if you could fix the problem there then I would be happy to drink there. But as is now I refuse to go there and they lost a good customer.

I was Ordering at dunkin donuts (pc#332985 Bondsville, Ma) and the worker serving me was eating an ice cream cone, and she had also not followed the order correctly. I had ordered a small milkey way hot chocolate with whipped cream and she had giving it to me with out the whipped cream so i gave it back and also i am not sure if i even got a milky way hot choclate because on my receipt it had said i order a small white hot chocolate and this was my first time ordering a milky way hot chocolate so i was not sure if it was because it was new and they had not upgraded there cash register. The main reason was because of her eating while serving food.