I went to Dunkin Donuts ( 127 Tremont St, Boston, MA) store on 12/26 evening around 5pm to buy a $20 gift card. But I waited for over 10 minutes after the cashier swiped my credit card and still can't get my gift card. Something wrong with the computer system I think. The cashier was on the phone and trying to call somebody to fix the problem I think. There was a long line behind me. I didn't want to wait anymore and didn't want other people to wait because of me either. So I asked them to refund $20 to my credit card. The girl there told me that they can't refund $20 to my credit card now and I have to come back next morning to see the manager to pick up my $20 gift card. I said I don't have time to come back next day and I just want to have my money back to my credit card. The girl told me she can't give my money back and didn't explain why. And just told me to come back next day to see the manager to get the gift card I bought. The manager will be in the store from 6am- 1pm. Then I think it's ok to come back again. So I asked her to give me a receipt and she refused. I said there is no proof of my purchase and how I get my gift card next day. The girl said she can't give me a receipt and didn't explain. Then she let me write down a note on a piece of paper such as " I pick up my $20 gift card". I let her to sign the paper, but she refused. I insisted somebody to sign it. Then she asked another girl to sign. I was completely confused. I didn't understand what's going on here. She didn't explained anything to me. I didn't want to bother and just think I will come back tomorrow and everything will be fine. I came to the store next morning and asked for manager. A lady asked me why. I showed her the notes I wrote down last day. She said " oh, the system down yesterday. Your credit card was not charged. If it got charged you can call617-464-3796 ext 306. " I said " the girl told me yesterday that my credit card already charged and let me pick my gift card today. " The lady said " did she give you a receipt?" I said no. because she said she can't give it to me. I don't understand why. Then the lady said she is sure that my card was not charged. All Dunkin Donuts system was down yesterday. Just call that number if credit card got charged. So I believed her and bought another $20 gift card. But today 12/31 when I checked my credit card balance, it shows that they charged me two $20. I am really upset now. If the system got a problem, they should explain clearly to me.The cashier and the manager told me completely different things. And now I have to spend my own time to call that number to get my $20 credit back to my credit card. This is not right.

Well lets see since this Dunkin Donuts has opened I have visited quit a few times. Every single time i go first of all the people can not speak English. Hello this is America you came to our country. Second of all you spend so much time trying to speak with them you get so furious you don't even care to finish your order or come back for that matter. This Dunkin Donuts sucks and I mean seriously there donuts are never fresh they are almost stale when you bite into them and they never have the ones you want whats up with that? It's holiday time now almost halloween and they don't even carry the holiday donuts for my daughter. At first I thought maybe it was because they just opened and didn't have the hang of things so i made sure i gave it enough time before i stopped back and it still sucked. Now i am just completely turned off by all of them it makes me think i am going to waste more of my money because i don't just buy 1 donut i usually buy about 2 dozen and a box of munchkins so my daughter has her own. Ive wasted my money of 5 trips so far and my family has the same problem and so do my friends with this one. I believe they need to be shut down or someone else needs to come show them how things are done. One of these times i am going to visit and they are going to be surprised when i have the time to turn my car back around and throw there nasty food back in there face and tell them how i feel.

Dunkin Donuts has the stupidest new advertisement ever, and therefore I will never buy from their establishment again. They got a bunch of dumb zombies who shop at Wal-Mart everyday to sing this annoying song about how the names of the coffee were surprisingly foreign, and they were all like "Is it French, or is it Italian? Perhaps Fratalian?" Dumb, and certainly unremarkable. What happened to the fat guy with a mustache that used to do the Dunkin Donuts commercial? This just proves that the company has gone downhill.

This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out of a freezer box and cook in a microwave. The glazed is the saddest. It's hardly risen, and the coating is almost non-existent. I used the last of my Christmas coupon books to buy this dozen. We never used to have left-over donuts. But, I'll bet that about half of this dozen will be thrown away or half-eaten... just like the dozen we bought last week. I've very disappointed. No more Dunkin Donuts for me. That's probably a good thing though. They're probably the worst thing we could be eating in the morning.