I tried ordering a number 6 (turkey sausage flat bread sandwich with coffee) with hash browns, but instead, the cashier charged me for the items separately, only after I pointed out that I wanted the combo deal with coffee (I got two receipts---one for the sandwich and hash browns, one for the coffee b/c I guess he forgot).

After looking at the receipts and noticing i was being charged more than I would if it were a combo, I brought this up to the cashier. He started arguing with me saying that I never asked for the coffee, even though I clearly said to him that I'd like a "number 6", which is a COMBO meal with a coffee! Just because I wanted the hash browns doesn't change that fact. In fact, adding the hash browns should have been cheaper too, since it would be added to a combo deal. But instead this cashier tried charging for these items separately, which I now suspect he's done to customers before.

After arguing back and forth, he started ignoring me and making me wait by serving other customers. He even asked me to move aside, which I refused. I asked for a manager and he said he WAS the manager, then proceeded to ignore me even longer by helping other customers. I said, "That's four people that you decided to help now, instead of me." and he snapped at me saying, "I need to help people in line."

FINALLY, he took my receipts and gave me a refund. However, when he was doing that, I said, "I don't want a refund, I just want to be charged the correct amount for the combo deal that I ordered." Then he looked at me and said he was going to refund my order and NOT serve me. He actually refused service to me! I took the money and said I would report him and then stormed out.

He made me feel bad about myself for feeling like a hassle, then seriously looked me in the eye and said he wouldn't serve me after refunding my money, all for disagreeing with him. I've never in my life been treated this way, and this was a MANAGER. That's F****ed up! After thinking about the whole transaction, I am POSITIVE that I was mistreated and am going to report this to DD's corporate office. No one deserves to be treated this way for simply mixing an order up. He was clearly pissed for me challenging the receipts after the order was put through.

The customer service at the Dunkin Donuts I went to was very poor. The lady rolled her eyes at me when I asked if I could have a bottle of water at the drive thru. I asked them to put cream and sugar on the side, because they always overload their coffee with sugar. She handed me the sugar and creams in her hand, instead of putting it in the bag with my bagel. I checked the bag and they almost never put the coffee stirer in there. Not to mention they filled my cup up to the brim, making it not only difficult to even put cream and sugar in there, but causing hot coffee to overflow. The coffee was also very nasty and old, like brown water. It wasn't coffee but coffee flavored brown water

When in Chicago do NOT visit the Dunkin Donuts on Foster and Lincoln. The coffee is undrinkable, (how many times do they run the same filter?), the service rude and very slow

hello, i went several times of 361-1st ave, dunkin in Manhattan. i noticed 1 ting the employees are so rude. every time i went there ask for a bagel with toast . as long as i m a fan of dunkin donuts i know they suppose to be slice the the bagel and toast it. also i noticed that when the manager is present there they gave me correct way, if he is not there than they don't . doesn't matter how many times i asked them about it...

This place at times is very slow because they mostly pay attention too the drive through more than the front counter especially in the summer when they get hammered from both sides they try they're best too keep everything tip top i understand. the complaint i have too this specific place is for many reasons i noticed as a customer
when me my family came in we asked for a dozen donuts and 50 munchkins as well as 7 hot chocalates for everyone, and they messed up the order by giving us not our amount of munchkins as well as not even the right kinds that we wanted that we asked for
the dozen donuts came out too be fine but when it got too the hot chocalates they gave us 9 as we didnt see and also charged us for them
The working conditions of this place are a 2 out 5 because the manager was nowhere too be seen ta fix this problem
with all honesty if we as the people trust a person as a manager we trust in them too keep everyone in check and too make sure that all orders are done correctly and with all honesty they should think about new managment because none of that was done
and if they are reading this review/ complaint right now i just have too say too them specifically too seriously think about new management and promote someone too manager who looks like they can better well handle the job thats givin too them
Thank you for reading this, no hard feelings im just speaking my mind