I visit Dunkin Donuts two to maybe 3 times a week during the morning since i work right infront of it at 39 E. Jackson, Chicago, IL 60604. I have had several misunderstanding with the cashier not taking my order's correctly. They either over-charge me or say that they did not charge me the correct amount, etc. Today, Friday September 24, 2010 i walk in at 7:09am and i happen to order a # 4 on the menu which is a Sausage Egg Cheese Croissant with a medium Coffee. I always upgrade to a large Coffee which is a few cents difference and i always end up paying a balance of $4.93. Instead, the cashier Karla M. rang up a completely different order, which was a Sausage Egg Cheese Wrap and charged me the same amount. I complain her and say this is not what i ordered. She goes to the manager, i don't recall her name, and explains the situation. The manager comes up to me and quote says "The cashier rang you up a different order it will be $1.87 additional for me to exchange you a Sausage Egg Cheese Croissant". WHY do i have to pay more when i always order the same thing and it comes out to the same balance. Funny it isn't the only time they have done this to me and for anyone reading this, they will mix up your order, over-charge you, etc.. I ill not be ordering from that Dunkin Donuts location again.

I worked for this store for ten months, and it was nothing but mental torture.The store manager was always yelling and screaming at all of us employees in front of eachother and in front of the customers. She yelled at me yesterday and called me a cocky little bitch.I had my fill and we had it out right there, but unfortunately for me i was fired for standing up for myself, and whats worse is that it pissed her off so bad that she called the cops and put a restraining order on me. I feel that she just did that to show off her power and to use me as an example to all the rest of my fellow employees that if they stand up to her thats what will happen to them. Someone needs to get rid of her before the company goes down. all of her most experienced help has left and more and more are quitting all the time.

I go into this dunkin donuts almost every morning to get myself and my husband a coffee. And most of these morning, there are three girls that I can see and hear talking so badly about all the customers, including myself sometimes, using profanity and extremley hurtful words that I dont even care to mention. I have taken the time to read there name tags (thank god they are required to do so) and there names are terry, ashley, and tara. These girls should not be working in a restaurant buisness where customers are the number one priority. If I were a part of the corporate team, I would do the right thing by firing them immediatly. Terry and Tara almost always make a huge deal about my bagels or sandwiches being cut into half, of putting cream cheese on my bagel. This restaurant will no longer be my coffee stop in the morning. Those horrible girls need to go!

I work for this company and Dunkin Donuts rents from Rindge Country Convience Store. It is about 87 degrees inside where Dunkin Donuts is located right now. There is no air circulating and people get so hot that they feel like they are going to pass out. Not only that but we are all sweating while dealing with food, I think that is unsanitary and disguisting. We have brought it up many times to the COO of Dunkin Donuts and nothing is being done about it. They say it is fine when they aren't back here working while its hot outside and inside with all the machines going. They don't want to have to deal with the manager of the convience store so they just ignore us and inform us they don't have time for this. It becomes so hot that people need to go take breaks in the walk in fridge so they don't get sick or pass out. I think this is something that they need to deal with. We are suppose to be working in comfortable working conditions exspecially with food. We don't have access to the controls of the air system. Only the owner of the convience store does and he shuts them off or sets is so it don't turn on unitl 76 degrees and only our controll would go off. So now it is trying to cool down the whole building, and some days it doesn't even trun on. This is a big company and they should care about their employees working conditions.

THIS COMPLAINT IS FOR THE STORE AT 109 E Main St Bound Brook, NJ. Phone: 732-302-9022


Evertime a family member or I go into this spacific Dunkin Donuts we are presented with the same accuring issues. They NEVER get the order correct and you stand there waiting for your food while the person behind you that ordered after you is getting their food first. When they come out with a bag thinking its what you ordered they argue over wheather or not you ordered what you say you did and make you look like the bad guy. Its embarrasing because when i go there i know what i order and when they come out with less then what i asked for because they are more worried about asking if you want to add a coffee to the order for .99 rather just allowing you to make the order you want while making sure they are doing their job by making the order correct its a little upsetting.

Here is what happened, While i was there i purchased 6 items which were divided into two orders. The first order was 2 everything bagels with cream cheese and two jelly donuts. He asked THREE TIMES IF I WANTED TO ADD COFFEE TO THAT, i responded no thanks all three times. After that order was completed my mom and i stepped to the side while the next customer ordered their food. While standing there we decided to make a second order which consisted of two egg and cheese wraps. A lady came out from the back and gave us a bag with ONE bagel in it. I said sorry we ordered two, she said yes the second is coming out. Then a man came out and presented us with a bag that had TWO bagels in it along with the second order we placed ( 2 egg wraps), he ripped the first bag out of my hands that had the one bagel in it, then switched the bags that held two bagels inside with the bag that had one bagel and said this isnt for you, you ordered one everything this is for the next customer then handed it over to the next customer. So i said well we never got the second bagel we ordered. He said alright hold on one second, checked with the cashier and said a second one was never ordered. They made a HUGE deal about it and the MANAGER gave my mother and i a dirty look while we were walking out. The cashier who rang us up approched both my mother and i and said " Mam, i only charged you for one bagel not two". I responded to him " i made two orders that was my first order and my mom stood next to me and heard me tell you i wanted two bagels and two jelly donuts. Needless to say he claimed he didnt charge me for two bagels. If he had been paying attention and not pushing more orders on us he would have correctly completed the order with no issues. I will NOT be returning to this location and I WILL put word out on the bad service and the dirty looks i got from the manager.