I have been a customer for years and I still cannot understand why they make so many simple mistakes. I always order a medium decaf Lite and sweet. A large percentage of the time they get it wrong. I am at the point I need to watch what pot they pour the decaf from.

The last straw was I watched a young woman pour regular coffee instead of decaf, then told me she poured decaf and pushed the cup further to me while resting her hand on top of the register snapping here fingers waiting to be paid.

Where are these employees trained?

DD- Like the coffee, hate the service. Starbucks is overpriced but the never get the order wrong.

they hired 2 illegal people from several year and those two people is from the same family. they working 7 day a week about 70 hours a week, and get paid under the table. but some of us dont have any job even thought we are eligiable to work. as a good citizen i would like to see some action against it. I heard that the manager Saidhi deasi and her who family run the business as their stander not dunkin stander, they make peoples drink with expired milk and try to use up everything that one guest dont like, they give the same produc to the next guest. Sushmira upretty and her uncle Govinda has been working for them almost 5 years now and get paid under the table ( cash), neither they pay any federal tax nor they let any other employee to have few extra hours. this management never pay overtime and treat their employees as a slave.

Sushmira upretty is a international student who came this country with a F1 visa, thats means she cannot work at all, if she do work then she have to work on campus for maximum of 20 hours. she's cheating with the governemt and the law. its my request that we should take this matter seriously and take further actions aginst it.

My friend and I stopped in at the Dunkin Donuts in Greece Town mall for a nice refreshing iced tea. After three trys they finally gave me an iced tea with no lemon as requested by me several times. I told him I was allergic to lemons and he rolled his eyes at me. My friend wanted her lemon so that was not a problem. The real problem came when we went to drink our tea and found it to be sour. The color was very cloudy and the tea was spoiled. I took it back up to the counter and asked for my money back the both of the attendants said they did not know how to give money back. Nor could they put the amount on a gift card. The girl told me to put sugar in it. It was spoiled tea they wanted me to put sugar in. I would think that atleast one of the two should know how to refund money or atleast be able to remake a batch of tea. I told the girl that the tea was bad. We sat in the food court for another ten minutes and watched her serve the same ice tea to two other customers. One came back and complained and was given the same answer I was. The second sipped her tea and tossed it out. What kind of service is that?

To start with, I am writing this to share one horrible experience I just had to one of the crew members of dunkin donuts in West Chicago along I-59 and Washington St., Il. I went for a drive thru to get myself and my friends something to eat and drink. I orderd for a mint chocolate chip shake and he was yelling and said that they don't have it. I just let the yelling passed by and ordered for a different drink. I ordered a cappuccino blast and the employee just yelled who seemed pissed and told me that they don't have any ice cream?!!!First of all, Cappuccino blast is not an ice cream he must be aware of what he is selling!I got mad and asked him why he was yelling to me when I only was asking for a drink. He told me to pull upfront, when I did he was making lame excuses that they were cleaning and started yelling again. Customer comes first if they were trying to close up why would they still get orders and I know that they are open 24 hours and it wa only 2:00am so cleaning up is not supposed to be an excuse when they can always do it when the customer leaves. I was still talking to the employee and he just turn his back on me. I asked for his name but refused to give it to me and was covering his name plate. This was an awful night and makes me feel to not go back to that store, probably to all dunkin donut establishment.

Dunkin Donuts had a good thing going but they have changed. Their coffee tastes like luke warm dishwater & the tea isn't any better.