I have been going to Dunkin Doughnuts as long as I can remember. This is about the 10th time I visited this perticular store as it is relatively newly built. However, the workers are associated with the Dunkin I have gone to for years further out Belair Rd and they know and recognize us when we come in the store. A week ago when we visited this facility, we ordered about 4 doughnuts and our coffee's. One of my group needed a cup of water to take some pills. One of the help told him they do not give water to anyone and that he could purchase a bottle of water from their case.

If he needed a whole bottle of water, he would have purchased it.
If we had not been regular customers for years and had just walked in from the street wanting only water that would be a differentstory.
If we had not spent about $14 that trip that would have also been understandable.

What way is this to treat a loyal customer. I am not the person denied a cup of water but am the one that decided to write you. What this employee did was stop the 4 of us from going to this Dunkin Doughnuts facility and possibly any at this point. I am however, curious as if this practice would be the same in any store. Completely disappointed in DD's.

I am disgusted with Dunkin Doughnuts, you go in and ask for a bagel with cream cheese... and you get home and to no advail you find your bagel is naked:?( How wrong is that?? And the lady that checked me out said, "U saved two dollars and fourty centy cents, ok wooppy... but, no cream cheese... and oh yes, I got an iced coffee and it sucked.. too!! God, can this day start out any more wrong????? Really disgusted. My Advice stay away from DD.

My husband and i were on the way to the hospital for a test. I went in to dunkin doughnuts to get some of their good coffee. The boy at the counter was new and he explained he did not have any experience. He tried to locate one of the other workers to help me. They repeatedly ignored me. they went about their business of filling coffee for other customers in the drive up. So I patiently waited. the young man said he was sorry, he tried again to get the others to wait on me. but again nothing. After 6 or 7 minutes. I said, dont worry about it we have an appointment and I need to go. EVEN THEN, they didnt make an effort to see what i needed. I HAVE NEVER BEEN TREATED SO RUDLY. I love Dunkin Doughnuts coffee, but if this is how they treat customers, I guess, I can do without it. I thought that someone needed to know that these workers are driving away business, In this current economy, I just cant believe it.

my wife recently went to dunkin doughnuts in phillipsburg. she was outraged by the price of them. 12.oo dollars a dozen. kind of steep for doughnuts that are shipped in and are stale. we will never do bussiness with this company again. at least they are fresher and made on the premises. plus they don't cost as much for a dozen. i guess you may as well jump on the band wagon too since everyone else is raiseing prices.

I chose to take my son to get a 'Smoothy' after school for getting some really good grades. This Dunking Doughnuts location is relatively new in the area and I had yet to visit it. So, this was my first and last time to this location.

After placing my order, I was told to drive to the window whereupon I waited for over five minutes. No one acknowledged us or took my money. Since my son was looking forward to this treat, I decided to go in instead of leave. I politely told the clerk that I ordered a 'Smoothy.' He told me she was making it. Seconds later, the MANAGER rudely put the 'Smoothy' down in the middle of the counter where I had to reach for it and then she disappeared again to the side where I can't see her. I asked the clerk to speak to the manager and the clerk told me that was her, so obviously it wouldn't have done any good to complain there.

There are too many people needing jobs and willing to do a quality job to have sorry workers as this one employed much less be a manager. What should have been a nice treat for my son and me turned into a frustrating experience because of her ineptness at how to service customers. Why she is the manager is a mystery that will most likely remain unsolved. Hopefully the correct consequence will be solved and carried out-for other customers' sakes.

I am an understanding person. Had this person been new, or young, I probably would have overlooked it, but the fact she is a manager leaves no excuse for this situation. Also, had she just simply handed me the Smoothy politely and thanked me at least, I would have overlooked it. We are all stressed out in today's world. Going to Dunkin Doughnuts should be a smile in our day. I sincerely hope no other customer has to endure this kind of bad service again from this location. I won't because I will not be going back.

Thank you for the opportunity to state this complaint. I hope it helps.