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Bermane
June 25, 2010
How on earth does this company function with such poor customer service
Is there a reason why my receptionist needed to contact Dunnwoody Booth 4 times with ZERO response, just lots of "I'll look into it, I will call you back, I will email you?" She finally said she couldn't get an answer, so I, a retail manager of luxury goods ALSO called 4 times to try to recover a lousy $120.00 refund (which they chopped down to $66.00 even after the restocking fee, shipping fee, etc) not including my cost of shipping the poorly constructed, flimsy boxes BACK to them. Purchase made in February, returned their boxes in February, credit finally processed in JUNE after 8 phone calls...when I called, they would say the person "was in a meeting and would call me back" I certainly think your meetings should begin to include how to provide customer service...not outstanding customer service, (this would be a stretch) just customer service. How on earth does this company function with such poor customer service? I hope, for your sake, it changes. Thank you for finally resolving my credit.
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Fruppie
June 15, 2010
They don't want business from small companies
I had the missfortune of ordering hat boxes for my small company from Dunwoody. Their siter says that they ship in 3-5 days. So I figured I'd have the boxes in time for my show. I'd be ablet o decorate a few for customers. Well they apparently had a problem with the shipment. They never called me or e-mailed to let me know. When three weeks passed I called them and finally got a person (a hard task considering they close so early). That person (Leann) said that she'd check on my order and get back to me. After three days of not hearing from them I called back (I had tried them the first day and went to voicemail and left a message. I didn't get through on the second day either)finally got Leann who finally told me the order wasn't comming for another week (scrap my use for them in vending my show). Then she offered to cancel the order, but then reniged on that because it had already shipped.
I called them to complain (not about Leann, but their lack of a phone call so I could make other arrangements) and got a very snotty girl in "Customer Service". After dealing with her she put me over to another lady. That woman was about as useful as a pice of used gum on your shoe. She had no regard for my business (I told them they acted like they didn't want it.). They didn't offer to comp my shipping cost or anything. They apparently don't have a complaint department. In the end I've decided to find a new company to get boxes with. I just found one that's going to be cheaper in shipping because it's in the US and they're already cheaper with the product. I feel I was taken by this company and I'll be sure to make as many review sites aware of their dishoesty as possible. They don't want small business that's certain.
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