This heater, another cheap piece of crap made in China, stopped working in February; we bought it in October. Since Feb. 24, I have been given the runaround by customer service, saying variously that the part (fan motor) was on back-order, was not on back-order, that I would get it in two days, that I would get it in a week or ten days, etc. I still do not have the part, so I am giving up and requesting a full refund for the return of the heater. However, I expect that they will refuse. If I ever get the part, I'll have to install it myself, and I predict it will last a few months, like the original one did. Avoid this product and this company. Duraflame made a poor choice for a manufacturer and distributor, and in saving a little money, they will pay hugely in the long run.