The owner DVA gave me a discount to try her products. I placed my order and was charged $340 for 4 bags of Indian hair (2 bags of body wave and 2 bags of loose body) 12/02/09. The order was next day delivery .I had explained I was travelling abroad the coming Monday 12/07 to Africa and DVA assured me I would get my hair before Monday! On Friday, DVA said the mail man went to the posted office but she was not sure that he had mail as he called earlier that the hair would not arrive on Monday. She called him but he was not picking up. She would contact me that night to let me know. Monday at the airport I called and I spoke with Dva who told me it was not shipped but they could ship it to Africa. DVA and her assistant Tiffany looked up the cost of the UPS to Africa and offered to cover half of the cost. I paid that day $75 (12/07/09), text DVA my address overseas on her cell phone that they gave me at the airport. I contacted them online from Africa after 1 week I had not received a tracking number they promise to email it, the hair was shipped. 2 wks later I called they told me that they had a big situation they could not give any tracking because UPS had mix all the orders and they were unable to identify each clients tracking numbers. I asked to speak with DVA and I was told that until she resolves the problem she would not speak to anyone. I came back to the United States 01/01 and called! No answers. I finally got someone on the phone 01/18 who told me that there was no body in the office DVA would be back. I gave him my contact and asked that he told DVA to at least call me. I receive a text message ?I used DVA cell phone to contact you, DVA has been in a car accident and I was aware of your situation. A refund will be issued. I am not in the office so I will not pick up the phone!" I have not heard anything. I called her cell phone left messages. No feedback. I called DVA 1866 930 2070 website number, no answers. I filed complaints with my bank, BBB, IC3 and I will keep pushing because nobody should order from them.