I purchased the complete Gunsmoke and How the West was won
series collections. They were of poor quality. They were loaded
with glitches and miss numbered episodes. I contacted them several
times, without any response. They were quick to bill my account,
but drag their feet in return and refund of their faulty dvds.
It seems to me they are waiting for the 30 day trial period to lapse.
This way they can say, " we can't do a thing for you because your
trial period is over." These scammers really p----d me off.In all my
life, I have been shafted like this.These people show alot of poor
customer relations and business practices.They ship out of a province
called: Mississauga, Ontario, Canada. There isn't a record of them
there. All they have is their customer support email.Need I say more?
Sincerely Raymond Chico

I purchased the 'Complete Perry Mason' collection from DVD MediaStar in November of last year as a Christmas present. After receiving the package I was a little suspicious (ie;packaging) so I randomly played some of the DVD's. Since the Perry Mason TV series was black and white and aired in the 50's, I thought I might be too critical and proceeded to give the DVD's as a present. To my surprise, I watched the DVD's in there entirety and found, some to be un-viewable and some had parts of commercials that had not been completely edited out. Even one had the beginning of a wrestling program!

I e-mailed [email protected] and they offered (1)$40 refund and keep the DVD's or (2) return for a refund, less shipping. (I selected the full refund.) They said to wait for return instructions. As time went by, I contacted MediaStar again. Their reply was they had had a mix-up, but would send my request for a full refund to their accounting department. Again I waited. Contacted them again. Their response was did I have a PayPal account. I responded that I did and is how I paid for the order in the first place (thank God that I didn't give them a credit card number). They said they needed to find out from PayPal how to do the refund.

Again I waited. I contacted them again and they responded (as if this was a new complaint) and offered (1) a $30 refund and keep the DVD's or (2) a full refund less shipping. Again, I selected the full refund. Their response was that their accounting department would contact me within 24-48 hours. That was last week!!!

It's obvious that I been 'had'. What makes me angry is the same DVD's are still being offered on their website, as I write this letter!

LESSON; Don't order from this website!!

Take my advice--save your hard-earned money and DO NOT ORDER ANYTHING FROM DVD MEDIA STAR.

I ordered a DVD collection of the Mission Impossible series (for $98.00) and never received any merchandise. I only received a $98.00 debit to my credit card.

I have contacted them numerous time informing them that I did not receive merchandise--all I have gotten is the run around and excuses.

Please don't fall for the scam!!!