I ordered a difficult to find DVD (Carly Simon at Martha's Vineyard) for my wife, the site advertised it as available at ~£19 plus delivery. I ordered the DVD and paid by visa card, I checked back the next day to check status which had changed to "on order".

I've checked back every 2-3 days since and the status is always "on order" I tried emailing the company but got no response, I've tried dozens of times calling the office but always get an answer machine and despite leaving my details, the have never returned my call.

It may only be £20 but I've read elsewhere that they do this thing all the time, they have had my cash now for 2 full months and I doubt if I'll ever get it back (or even my DVD).