|
February 7, 2008
DVD's not recieved
I paid for car 54 dvd series in early december which showed up on my charge card statement however received no dvd's. The phone number listed is not legit, no one answers. No one answers emails either.
|
|
|
February 6, 2008
Non arrival of goods!
Address for company may not be correct as cannot find address on website, but on another complaints site it states that this company also operates as DVDavenue.tv, along with other names. I made an internet purchase and experienced the same problems as other people have, no response to emails, no delivery of goods. I am starting a dispute procedure with my credit card company.
Avoid DVDDonkey at all cost!!
|
|
|
February 5, 2008
Failure to send product after purchase!
Ordered Carol Burnett (seasons 1-6) paid and charged to my credit card $100.58. NEVER GOT DVDs!! Will not return emails, phone calls. Contacted credit card company for refund of charges and intend to prosecute under laws of Illinois if possible. THIS IS A SHAM AND SOMETHING NEEDS TO BE DONE ABOUT IT!!!
|
|
|
February 4, 2008
Ordered & paid for dvds never arrived!
These guys are professional fraudsters. I ordered Dvd's to value of $500.00 Australian. Have since seen this site and realize I will never see the dvd's or my money again. I have reported them to Australian authorities and they are investigating. Please don't be deceived as I was.
|
|
|
February 4, 2008
Fake DVDs received!
I ordered dvds, received no emails, eventually received them but there was only 8 series instead of 12. To add insult to injury they were fake! Emailed several times but no response, eventually got thru via Live Web Chat. Spoke to random person called "Marie". Who said refund would be processed and would send prepaid envelope for me to return. I had also contacted my Credit Card issuers to start a dispute. Don't know if it was thanks to credit card co but got refund eventually. Still not received and envelope to return the items. They are a huge scam - don't be fooled by the fab prices. Please take heed to all the complaints on here - wish I'd seen them before I placed my order.
They need to be stopped!
|
|
|
February 2, 2008
Charged for order but not delivered!
I ordered a set of DVDs for $107 from this company, and they immediately posted the charge to my credit card before telling me that it was on backorder. I tried reaching them by phone and by e-mail, but there was never a response. Occasionally, they would send a form e-mail message telling me it was in backorder and never saying when they expected it to be shipped. Reputable companies never charge a customer until the order is shipped.
I suspect this company is either a scam artist or they have a cash flow problem and need their customers to front them.
|
|
|
January 29, 2008
Never received goods and they charged my credit card!
Order item and they said it was back ordered, but it was never shipped and they charged my credit card. Will not answer e-mail.
|
|
|
January 10, 2008
Scammed like the others!
I ordered DVDs on December 17, 2007. They acquired money from my account 12/20/07. Never received the DVDs. I called and almost always got a recording. Once I actually got a person. Her name was Faith, she said they are in Florida. I asked to speak to her supervisor. She said her supervisor's name was Janice Smith and she would not be in until later.
I asked her for the name, address and phone number of the president of the company. She just sat there. I asked her if she was still there and the said yes. I asked if she heard my request and she said yes. She kept asking me for my name and order number, which I refused to reveal. I simply want the name, address and phone number of the president or to speak to a supervisor because I'm afraid you folks are scamming people. We went round and round like this for 20 minutes. The only thing she would say is, you'll have to call back when my supervisor is here and can I have your order number and name.
Then I found this website!!! This is why I usually don't shop online. It's not worth it!!!
|
|
|
January 8, 2008
Not a secure ordering site.
A FRIENDLY NOTICE DVD DONKEY is not using the SSL they claim they are the best i can tell anyways.... If you give them your credit card Information it will be out in CYPER SPACE Not secure.... BUYER BEWARE ............ THERE IS NOT A S BEHIND THE HTTP://.THAT REPRSENTS IT IS A SECURE SITE ..........................You can also tell when you're in a secure area because the URL to the left of the colon changes from 'http' to 'https' to signify that a SSL protocol is being used to communicate with the server. (http = HyperText Transport Protocol; https = HTTP with SSL.) In most browsers you'll also see a solid blue line in the upper portion of the browser's window — another visual aid that lets you know you're browsing a secure area.
|
|
|
December 29, 2007
Scam and cheating!
Order #182410 was placed on 12-12-07; shipment receipt was promised within 12-14 days. I have been unable to contact anyone; have had no response from voice messages left. The statement, "at DVDDonkey, we are committed to providing our clients with the highest level of customer service" is obviously contrary to their actual business ethics. I can, only, assume that DVDDonkey uses mail fraud and false advertising to take money. I do want to file charges and take whatever action necessary to receive a full refund or a valid product at the specified price, with partial shipment cost refund.
|
