I recieved my complete DVD, from DVDmd.tv, set of Will and Grace during the week of 9/22/08.

The next week I called their customer service line to advise that the following disk were bad:
Dis 1, 9 and 26.

I called their customer service line each month as I had not recieved any replacement.

I got the same feedback, "you will be sent out a new complete DVD".

I asked what do I do with the 1st DVD set and I am told to just give it to the carrier!

What do I need to do to get the set replaced?

The following was my 1st respond from DVDmd.tv:
________________________________
> From: "[email protected]" <[email protected]>
> To: Antoinette Phillips <[email protected]>
> Sent: Friday, February 20, 2009 11:06:23 AM
> Subject: Re: DVD's PURCHAED 9/13/08 IN THE AMOUNT OF $108.4
>
> Hello Antoinette
>
> Thank you for your email.
>
> We have instructed the supplier to ship these items again as it has taken
> too long for the previous ones to be shipped out.
>
> We will advise them to rush your order through in order to expedite
> shipping time to you.
>
> W apologize for the delay and inconvenience expeirenced.
>
> Thank you
>
>>
>>
My 2nd response:

--------------------------------------------------------------------------------
From: "[email protected]" <[email protected]>
To: Antoinette Phillips <[email protected]>
Sent: Saturday, February 21, 2009 7:41:02 AM
Subject: Re: DVD's PURCHAED 9/13/08 IN THE AMOUNT OF $108.4

Hello antoinette

thank you for your email.

No, that is not necessary. You can keep them or dispose of them.

Thank you

On 3/7/09 I asked when would my shipment arrive. This is their response:
________________________________
> From: "[email protected]" <[email protected]>
> To: Antoinette Phillips <[email protected]>
> Sent: Sunday, March 8, 2009 8:29:58 PM
> Subject: Re: DVD's PURCHAED 9/13/08 IN THE AMOUNT OF $108.4
>
> Hello,
>
> We apologize for the delays you have experienced,
>
> Due to shipping issues with our supplier we have decided to fully refund
> you for your transaction. This has now gone through and will be reflected
> on your next credit card statement.
>
> Thank you
>

The following are more of their emails:
To: Antoinette Phillips <[email protected]>
Sent: Thursday, March 12, 2009 10:38:08 AM
Subject: Re: DVD's PURCHAED 9/13/08 IN THE AMOUNT OF $108.4

Hello,

Thank you for your email.

It shows on our system that you have already been refunded, however, there
may be delays to relay the refund information from our bank to yours.

The general rule of thumb is that it can take from 5 - 10 days sometimes
for refunds to appear in your bank / credit card companies system. Other
times, the refunds go through immediately.

We apologize for any delays you are experiencing.

Thank you

I emailed them and sent messages via their website several time to no avail. To date I have had no refund to my account.

Can you help me?