Dyson
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Category: Home & Garden
Contact Information
West Haven, Connecticut, United States
Phone number: 203-932-4044
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Dyson Reviews
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ttaker
May 3, 2011
Poor Customer Service
My wife needed to return a vaccum cleaner we could not afford to pay and the store manager told her that we were not allowed to rent from them ever again and that we had better lose their number. I called their cooporate office and they said they would send a complaint to the store's management team. i mean come on really sending a report to a manager we already complained about. We will never ever rent from aarons again and i strongly recommend that no one else does either.
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roby2000
February 26, 2011
Parts rip off
I have a Dyson DC07 upright. I have been semi satisfied enough to keep using it. A little 3 inch plastic catch that connects the main cyclone system to the machine broke. When I tried to purchase a replacement piece which would cost about $4, I was told I needed to buy the entire cyclone assembly fr $79.99. I am going to destroy the vacuum and buy a Dirt Devil for $50. I was told to schlep out to Brooklyn to a repair company and see if they had the piece. I told the customer service(?) rep that there was no way I could do that and, since they manufacture the piece, they should be able to get one. I was rudely brushed off and told in no uncertain terms that it’s tough but that’s the way Dyson does business and, if I feel cheated, well, too bad. Never again with me I’m afraid. They manufacture plastic crap for a premium price and I’m a quick learner
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Mark Poullos
November 23, 2009
No Service
Dyson is a poor customer relations oriented company. They will not sell repair parts to owners of the products. The company phone reps are RUDE and actually cut me off after telling me to wait a moment. They want you to ship product around the world for simple tiny repairs. They won't even authorize local reapir shops to do repairs. I have a near new DC14 that has a tempormental on/off switch, very simple 2 screws and 20 seconds to remove it. I want to purchase a switch and instll it myself as any capable person would. I was told that there are NO user serviceable parts and that the on/off switch was not replaceable by the Dyson phone rep. I recommend DO NOT deal with this company.
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dysonvacuum
September 21, 2009
wont honor warranty
dyson will not honor their warranty.
Bought a Dyson ball. Had it for a few months. Local store in NJ (butley vauum) charges for warranty repairs.
Dyson lets them get away with it.
Dyson pays stores nearly nothing for warranty service. Nutley vacuum adds fees to the warranty service.
Whats the use of a five year warranty if you are going to have to pay 80 buks out of pocket when you bring it in.
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MCVeach
May 6, 2009
Bad Service
Do not do business with these people. They are totally unresponsive to even the easiest questions like where is my order and why did it not arrive as stated. After your order does not arrive and you send them an e-mail to find out why, all they do is reiterate the delivery policy and thank you very much. The problem is if the order is already late the reiteration of their policy is of course totally useless.
They do not provide tracking and you are left totally blind.
I have not even started trying to locate the items shipped separately. Really looking forward to it.
Stating that these people are unresponsive is being kind. They are worse than useless.
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