E-Florist
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Category: Websites
Contact Information
Houston, Texas, United States
e-florist.com
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E-Florist Reviews
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kathleen thomas
May 11, 2009
non delivery
order flowers on may 5h to be delivered on saturday may 9th .flowers were never delivered. and when i call they always put me on hold and then hang up.no matter how many times i call they do the same thing.
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Jaxon
January 26, 2009
Fraud and scam
This company accepted the order for a Xmas plant to be delivered the following day. A week later when the plant was not delivered, I contacted the company and they said they would check on the order and call back with information. They did not call back. I had to re-contact them again and they finally delivered a different and less expensive flower arrangement than I ordered and said that they were busy and that they were not obligated to deliver the order as promised on-line. The person on the phone was rude and uncooperative. Had I not kept calling, the order would not have been delivered, even though they charged my credit card on the same day that I placed the order.
This company is not trustworthy, and I recommend that all customers avoid transactions with them. They do not deliver what they charge you for.
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November 7, 2008
deception
I am based in the UK and just spent over 1oo US dollars for delivery of flowers, balloons and vase for my mother's birthday to a US address. Thoroughly disapppointed to hear that this was not what was delivered. Tried to contact their helpline - was put on hold for over 15 minutes then cut-off without explanation twice. No reply to email complaints either. Disgusted by their lack of customer service - but I am more ashamed that I relied on them to express a Happy Birthday sentiment to my Mum.
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July 10, 2008
dissapointment
Bought Flowers online from overseas for a very special ocassion with a base that would be fit for the ocassion and received a plant that did not fit the ocassion and a base that was not even in style. When I contact customer service thinking it had been an erroneous delivery they told me that they have the right to substitute part or all of the order if necessary.
Go ahead order what they want you to buy.
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June 11, 2008
Never Delivered
WORST COMPANY TO ORDER FLOWERS FROM. OVERCHARGED, NEVER DELIVERED, AND VERY POOR SERVICE!!
I WOULD NOT SUGGEST ANYONE TO BUY ANYTHING FORM E-FLORIST. THERE SHOULD BE AN INVESTAGATION STARTED FOR THIS VERDOR FOR FRAUD.
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May 12, 2008
Charged my card after I cancelled
We ordered flowers on Mother's Day and they called us the next day to let us know that couldn't deliver until the following week.. so I cancelled. They still charged my card the next day and it was $9 more plus 3.99 currency conversion charge. I called them and asked why they charged me the day after I cancelled and why is the bill higher then I expected they could only say there was a mistake and that they are not going to refund the currency exchange charge.
After getting nowhere they hung up on me?!
Very nice... I think they must be reviewed on MCafee, too.
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May 1, 2008
Poor Service - THEFT
E-Florist:
I am EXTREMELY disappointed in your service. Not only did you NOT provide the plant I selected, you made a change without consulting me, overcharged me and sent a substandard (SMALL) plant in place of what I ordered., and I upgraded twice! I cannot imagine what would have been sent had I not.
This was a funeral for a very close friend of our family and we were humiliated by your substandard service and this can NEVER be repaired.
My daughter, also selected you to deliver her palm and you sent a 20 dollar palm and overcharged her as well (85 dollars). We intend to blog and go to your website with our complaints as well as consumer bureau, but as I said, I will offer you the opportunity first to correct this and refund our money.
"Every job is a self-portrait of the person who does it. Autograph your work with excellence." --Unknown
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