THEY HAVE SINCE GIVEN ME CREDIT OF $16.54. I APPRECIATE THE GESTURE. TO E-FLORIST -INC.COM. BUYERS BEWARE WHEN YOU ORDER FLOWERS THAT THE COMPANY YOU ARE DEALING WITH IS FROM YOUR STATE. tHOSE 800, 866 ETC. ALL SEEM ALIKE AND EVEN WHEN YOU GET THE PRINTOUT SHOWING CHARGES, GRAND TOTAL, SERVICE FEES (THEY ENDED UP TACKING ON CHARGES AFTER YOU PRINT OUT A CERTAIN TOTAL. SO BUYER BEWARE WHERE YOU ARE ORDERING FROM.)