i paid over 350.00 for a box of cigars from e-tobaccos.com and never got them. they don't answer any e-mail no matter how many you send. they sent a usps tracking number and all the number states is that they are getting ready to ship the item. this has gone on for over a month and no answers from any of my e-mails to them. the funny thing is when i used them back in 2002 they were ok. i guess all this fraud started a couple years ago with them. i wish i would have read all the complaints about them first before i placed and paid for my recent order. beware of this company i hope somebody stops them real soon before more people get burned.

I ordered tobacco for 113.- EUR in December 2010, and transferred the amount to the owners bank, Mr. J.M.Galet, Open Bank Santander Consumer S.a. in Madrid December the 14th. The company did not send the goods, and it seems to be a policy not to answer e-mail requests. Instead of answers, the companys e-mail system generates "troble tickets" stating that they will deal with the question within 48 hours. However, no answer are forwarded. After I threatened to file complaints against Mr. J.M.Galet and against e-tobaccos.com, I actually received an answer from Mr. Felipe Fernandez the 1st of February 2011, stating that they are unable to deliver a part of my order and that they would like to have instructions on how to proceed. This is very interesting, because it shows that the mails are read, but the company simply do not answer them, at least not until someone threatens with official complaints against their owner! I instructed the company to send the goods and to exchange the undeliverable goods with another product. And guess what? They again refuse to answer my mails! Even if they ask me for instructions, which Mr. Fernandez also does in this forum, THEY NEVER ANSWER which makes in impossible to communicate with the company. I have now asked for the delivery several times without any reaction from e-tobaccos.com. I have also discovered that Mr. J.M.Galet operates a wine export company, AporVino, which has a home page with exactly the same design as e-tobaccos.com. I would not trust any of these two companys, and I want to warn all readers for Mr. J.M.Galets scam business! And just in case Mr. Fernandez would surface in this forum again, asking for information: My order number is 913467. Please send the goods, just exchange the undeliverables with a comparable product! S. Forsberg, Sweden

I have traded with this company on three occassions, twice last year and had no problem in receiving the goods I ordered, but unfortunately the goods I ordered in July 2010 have not been not been delivered although the money has been taken from my account.

They are completely ignoring my e-mails. So I am going to contact my bank with a view of hopefully getting my money back, but unfortunately I don't know how successful I will be, as I paid by my debit card, whereas if I had paid by a credit card, I know I would have had a chance.

Personal experience, I know I never learn.

JG

I am a victim of the on line scam e-tobaccos.com. I ordered more than $250 cigarettes from https://e-tobaccos.com/ and the transaction were charged under the name “ICI” on my VISA card. So far, at the end of MAR, I have not received any delivery and product from them, In addition, they have neither physical address nor contact phone number except [email protected] email. Once they received your money, they almost ignored all my emails regarding to the order. So frustration, I also demand to refund my money if they can’t deliver the product. Today, they respond that they just refund the money to mu VISA card, guess what, I called credit card card customer service and verified that there were NO money refunded into my account. This is obviously one of the on line scams. The e-tobaccos is located in SPAIN. I already report to international authorities they will come knocking on e-tobaccos.com door someday. PLEASE DO NOT NE A VICTIM LIKE I AM AND PLEASE DO NOT BELIEVE ANYTHING THEY SAID ON THEIR WEB PAGE

YOU HAVE BEEN WARNED

CALIFORNIAN