E TOUR AND TRAVEL DON'T DON'T DON'T DO IT hang up immediately

To make a long story short. I trust too much. Signed up for an ORLANDO vacation pkg. I was unable to go and e tour called for renewal. Yep I took it NOT ONCE BUT 2 x
duh... ORIGINAL PKG $169.00 #1 RENEW $ 99.00 #2 RENEW # 289.00
TOTAL--------------$ 557.00 -------FIVE HUNDRED AND FIFTY SEVEN DOLLARS. Then on or about May 11, 2011 E TOUR AND TRAVEL called and informed me that vacation had expired offered third renewal. I decined cuz I was going through a seperation and ask for refund or partial refund. I qualified for a partial refund of a whopppppping $ 140.00 I took it then on May 12, 2011 that our credit card was charged an amount of ------$147.00------ I called e tour and travel and was politely greeted then being very upset I got the rude treatment from Justin, Daniel and Megan. None of them would give me the truth and denied that I was offered a partial refund. I cald back a third or forth time and was greeted by Nick J. ID # 14_6_ _ . i ASKED WHY i WOULD BE GIVEN A CONF. # REPLY: CREDIT TRANSACTION. Nick J. was the only honest person I spoke to the rest lies. RUDE- SKETCHY- THE WORST. DO NOT CALL FROM A PHONE YOU THAT THE # IS NOT BLOCKED. E TOUR AND TRAVEL VERY CROOKED AND UNPROFESSIONAL pLEASE SPREAD THIS AROUND DON'T DEAL WITH THIS COMPANY. CROOKS AND LIARS i WILL BE POSTING THIS ON OTHER COMPLAINT SIGHTS. copy and paste love it...J.K.

OMG!!! I can not believe what I just went though. Ok where to begin... E Tour and Travel called my home phone, which I never answer but my son happened to answer, and heard the man talking about Disney world so my son woke me up out of my sleep and handed me the phone. This man is on the other end of phone was running some good game saying his slick lines. I’m half awake so of coarse all they offered for $99 sounded good who would pass that up? After purchasing the package they sent me an email with the wrong account number and wrong name listed on the ticket. When I asked the rep about it he said don’t worry they can fix it later and then he gave me 3 different numbers to call so I could correct the problem. So to make a long story short after reviewing the material I knew that we would not utilize it and called to return it within the 15-day timeframe, which I was never told about in the intro. THE FIRST PERSON I CONTACTED WAS THE GUY THAT SOLD ME THE PACKAGE. HE PROMTED AND TRIED TO ASK ME WHY I DIDNT WANT IT ANYMORE AND SO ON. HE THEN STATED THAT THERE WAS ANOTHER NUMBER I NEEDED TO CALL, SO HE GAVE IT TO ME. BEFORE THE SALESMAN HUNG UP HE SAID GOOD LUCK TRYING TO RETUN THE PACKAGE THAT SHOULD HAVE BEEN A SIGN. PEOPLE WHEN I TELL YOU THAT I HAVE NEVER BEEN TALKED TO THE WAY THEY SPOKE TO ME. FIRST AFTER WAITING 20 MINUTES ON HOLD BRIAN #4384 ANSWERS THE PHONE AFTER EXPLAINING TO HIM FOR 10 MINUTES STRAIGHT WHY I WANTED TO REFFUND THE PROGRAM HE BEGAN TO TELL ME WHY WOULD I BE SO IRRESPONSIBLE AND GIVE MY CREDIT CARD NUMBER OUT OVER THE PHONE IF I WAS’NT GOING TO USE THE PACKAGE. WOW!!! I IMMEDIATELY TOLD HIM THAT OUR CONVERSATION WAS OVER AND ASKED FOR A SUPERVISOR. I WAS THEN TOLD THAT HE WAS THE ONLY ONE I COULD DEAL WITH OR I COULD HANG UP CALL BACK AND TRY TO GET SOMEONE ELSE!!! WOW I HAVE HEARD OF RETENTION BUT ARE YOU SERIOUS IS THIS WHAT CUSTOMER SERVICE HAS BECOME IN AMERICA???????????? SO CALL #2 NOW I GET JAMIE ON THE PHONE... I TELL HER WHAT I JUST ENCOUNTERED WITH THE OTHER MAN AND SHE STATED THAT HE WAS JUST DOING HIS JOB!!! SHE THEN PULLED UP MY ACCOUNT AND SAID OH I SEE BRIAN WAS TRYING TO GET A SUPERVISOR ON THE LINE. WOW!!! NOT WHAT HE TOLD ME!!! I TOLD HER HOW I EXPLAINED TO HIM OVER AND OVER THE REASON WHY I NO LONGER WISHED TO KEEP THE TRIP AND SHE STATED THAT SHE WOULD HAVE TO START OVER SOOOOOO 10 MINUTES LATER AFTER EXPLAINING TO HER THE SAME STORY... SHE BEGAN TO BREAK DOWN THE COST OF THE TRIP AND ASKED ME ^^^^^^^^^^^^^^^^^IF I THOUGHT MY FAMILY WAS WORTH $5.00 A DAY TO TAKE ON VACATION? ^^^^^^^^^I HAVE NEVER FELT SO LOW IN MY LIFE I TOLD HER NO SO SHE WOULD REFUND MY MONEY. IT’S SAD THAT BUSINESSES EVEN OPRERATE LIKE THIS. WHAT A SCAM!!! PATHEIC!!! I WARM YOU ALL NOT TO EVEN FEED INTO THESE PHONE CALL SCAMS THEY DONT TAKE NO FOR AN ANSWER HANG UP IN THEIR FACES.

I did buy their package, and took their trip last year to Florida. No complaints there. Yes, did the timeshare thing twice, but that was part of the deal.
However, they have started calling me more and more frequently, at all hours of the day, and week, to the point where I consider it harassment. (this week it seems about 5-7 calls a day). Just now, I finally picked up, to tell them to put me on their Do Not Call list, but she hung up on me... I'm infuriated, and have gone from a happy customer to a fuming mad one.
The topper is, last year, on Boxing Day, they called me, and they guy got mad at me/ yelled at me, to buy the package... yeah, not impressed at all. They are ruining their own business...

I do not know how this company got a hold of my business cell phone, but they have been calling me for the last 8 months. I kept on receiving calls from the 1-866-311-2562 and after cross referencing it, belongs to E Tour and Travel. For cruises, trips to Disney World. Oh my! It should be enough say no thank you and be done with the call. But no! These idiots keep on calling from all hours and then it appears that its on a automatic dialer and when the call is answered you hear background noise and then the call is disconnected, sometimes at 3:00 A.M in Houston, TX time!

I purschased a vacation through them and could not go. They have repeatedly called me back to extend my package for $99.00. I have repeatedly told them to leave me alone. I got a call today from a gut who i told if he didn't leave me alone i would find someone who would do something about it. He laughed at me and i hung up. I found this to be very creepy and it upset me!!