I did not order any product from this company, nor did I authorize $59.96/mo to be debited from my checking acct. I called the phone number listed with the charge on my bank statement and was told to call another number. When I called this number I was on hold for 30 minutes, all the while being told "I'm sorry, all customer service representatives are busy at the moment. A live customer service representative will be with you shortly. We apologize for the wait. We value your business and we'll be with you as quickly as possible."
The second phone call resulted in a hold of 17 minutes with no answer from a live person.