I moved from Westchester/Rockland county in 2001, where I had a commuter e-z pass. Husband continued to work in NJ until 2003, so we continued to use the ezpass. We only used it occasionally since then. Beginning at the end of 2008, they began charging $40 a month unused commuter fees, which would then cause my account to go below amount necessary in the account, in which they would charge me another $45. As soon as I realized this, I contacted them. They gave me noreason why they began charging me this fee, since they had not done so for the last 5 years. They also said since I called in the middle of the billing cycle, if I did not use the ezpass in that cycle, they would credit me the $40 (I had called to change my plan to a per usage). I did nto use the ezpass in that cycle, yet the sent me a letter that they would not be crediting the fee for that cycle.
Is anyone overseeing these people? Where can I go for help? I am collecting information to send to the Attorney General.