E-Z Rent-A-Car

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Category: Automotive

Contact Information
Tampa, Florida, United States

e-zrentacar.com

E-Z Rent-A-Car Reviews

bbarua April 8, 2011

Overcharged by 1700!

I recently rented a car from E-Z Rent-A-Car in Tampa, FL. E-Z Rent-A-Car overcharged me by more than $1700.00. Because I provided a debit card, these funds were taken from my checking account.

On March 28, 2011, I returned the vehicle to the E-Z Rent-A-Car branch in Tampa around 8:30 PM. The representative processed a Refund for the $1700.00 charge. I was told it would take 3-5 business days, before I would see the funds credited to my checking account. At the time, this charge was a huge problem for me. It put my account in the negative, because I did not plan for it. Having just moved to Tampa, I was in the process of renting an apartment and I was unable to do so easily. Still, I was very patient with them and agreed to wait.

Then, on March 31st, I did not see the refund. I called my banker from Sun Trust Bank, Jeff Martin. He checked with the corporate bank representative and they concluded there was no transaction in the Pending Queue. I was alarmed. So, my banker and I called the Manager at E-Z Rent-A-Car. We were on the phone with him for 1 hour, as he provided us with various identification numbers for the transaction, and insisted it had been posted. His excuse was that it had not yet been 3-5 business days, so the transaction was not yet viewable. I took his word and again waited.

Today is April 8th, 2011. It has been 9 business days since the refund was posted. My banker once again has concluded that there is no refund for $1700.00 in the pending queue of my account. This transaction was NOT posted. Because of this, I am unable to pay my rent for April. I have been charged a $75 late fee with my landlord. In addition, I am unable to pay other bills, for which I will be charged late fees.

Last night, on April 7th, 2011, I called the E-Z Rent-A-Car branch in Tampa. I spoke to the representative who originally processed the refund. He told me it was absolutely processed, and there must be a mistake. He promised me the Manger would call me back. It is 10:35 AM, and I have not yet heard back from anyone.

I demand they refund my money today. This is absolutely unacceptable and by far the WORST car rental experience I have ever had in my life. I am so upset, and what's worse, I feel very helpless. As a company, they are holding MY funds, illegally, and taking advantage of my good faith and trust in them.

Please rectify this situation at once. I do not want to hear that it will be another 3-5 business days. I want these funds in my account TODAY. If I need to, I will go to the physical E-Z Rent-A-Car branch and pick up cash! If I do not hear back from you with my requested solution, I will have no other choice than to file a claim with whatever small business organization I have to, including a fraud claim with my bank, because this IS a fraudulent charge. Please find it within yourselves to do the right and decent thing, to honor your word, and to fix a situation which has gone out of control by mismanagement and false promises, inconveniencing one of YOUR customers, and make this right.

Larson August 17, 2010

Avoid them

Rented a Sonata with almost 29, 000 miles on it for 3 days from E-Z Rent-A-Car, 5124 Cypress Street, Tampa, Fl 33607. When I started driving the car it was somewhat noisy and I thought it had a flat tire or a hole in the muffler. I stopped at an empty parking lot near the entrance to the freeway to check the tires and they seemed to have plenty of air and so I started driving to Dade City, Florida. The closer I got to my destination, the louder the car became. I knew it was not the motor because it did not make a noise when the car was just idling. When I got to Dade City, I immediately called E-Z Rent-A-Car to let them know the car had some type of mechanical defect. I explained to Kevin what was going on and he told me to bring the car back as Sonatas were known to be noisy cars and theyd give me a different car. I explained that I had plans for Saturday evening, would now have to use my mothers vehicle, but I would bring the car back Sunday AM.

The next morning, I returned the car to E-Z Rent-A-Car. The car was checked in and I explained to the young man what the problem was. When the young man checked the Sonata, there was absolutely no damage to the car. In fact, the young man told me to talk to the manager when I returned the second rental car in two days and I might get a discount for the inconvenience of having to return the Sonata and switch out the cars.

Several days later I checked my cell phone which had not been working well and found a message from Darrell the manager of E-Z Rent-A-Car. Darrell told me there was damage to the front rim of the Sonata and the matter had been turned over to Risk Management Services. I explained to E-Z Rent-a-Car that what ever was wrong with the car was the result of previous drivers and that is why it was so noisy when I was driving it. Darrell told me they would be checking with the previous renter but all they would do is to research the problem was to ask a survey question as to whether the previous renter had experienced any problems.

I returned the Sonata in the same condition as when I rented it. There were no damages noted when I returned it and the young man who checked the car in did not note any damages when he checked the car prior to exchanging it for another rental car. Any defect that the car had was present when I rented it. E-Z Rent-a-Car has even forged the Sonata's original check-out invoice to make it look like it was the cars check-in invoice and marked damages to the rim! If there had indeed been damages to the Sonata when I returned it, there is no way they would have rented me the second car! Now I am being charged $1200 from E-Z Rent-A-Car for damages that I had nothing to do with.