I PAID A BILL OVER THE PHONE, 7-19-08, FOR ONE OF
MY TRUE VOICE PHONE ACCOUNTS .
THEY APPLIED THE PAYMENT TO THE WRONG ACCOUNT,
MY OTHER ACCOUNT .
THEY SENT ME A LETTER WITH EARLY DISCONNECT
AND LATE FEES BECAUSE OF THEIR ERROR . ( 335.08 )
I HAVE CALLED SEVERAL TIMES ON 8/5/08 AND 8/7/08 .
I REQUESTED TO SPEAK TO A SUPERVISOR, ONLY TO BE
EITHER DISCONNECTED ON THEIR END OR LEFT ON HOLD
FOR MORE THAN 10 OR 15 MINUTES .
I HAD ALSO REQUESTED THAT A SUPERVISOR CALL ME
BACK, BUT THAT NEVER HAPPENED .
THEIR WEB SITE HAS NO E-MAIL ADDRESS TO ASK FOR
HELP AND THEIR ON-LINE CHAT HELP DOES NOT WORK
OR ADDRESS MY ISSUE OR PRODUCT .
ON 8/7/08, ONE SUPERVISOR SAID THAT SHE WOULD CALL ME BACK, BUT NEVER DID .