Subscribed to EarthLink dial-up and never used it for over 2 years. Wrote on the current bill, account closed and paid it. Next month, another bill. Wrote a letter & attached to bill...Account was closed. Next month, anoter bill? Wrote a check and on the check I wrote FINAL Payment Account Closed. They accepted and cashed the check. Next month, another bill marked "LATE" and threatening. Wrote a letter stating the history, added "any further" contact and required time by me would be billed to EARTHLINK at the rate of $150/hr. Attached the check record from two months earlier. Received another bill!! Went to the BBB site and read you must call the business before filing a BBB complaint. Called EarthLink, explained, was told I can not drop (??), then as I informed them I spoke to an attorney, they accepted & cashed that check, etc... They told me to fax the documents to their Accounts Receivable department, But gave me the wrong fax number!! Back to the BBB site and found several phone numbers for EarthLink. All were bad but one. Faxed the documents. End of game right? Nope... They turned it over to a collection agency and now we are getting harrased by them. Word to the wise? When you hear the words "EARTHLINK" do not walk away, run and run fast!