I had an account with EarthLink for 5 or 6 years. I close the account on august 2007.
EarthLink then sent me to a collection agency for non-payment for April and May 2008. After hours of conversations and no resolution, I decided to pay the 2-month due and again make sure that EarthLink understood that my account was closed, and no one else had any authorization to use the account. For my surprise I received a collection notice for $130.55 on July 2010 for activates on my closed account for July and august of 2009.
Why took one year to EarthLink contact me and how I can have a balance for usage of an account in 2009 if it was closed not just once, but twice on 2007 and 2008.
I have being on the phone with EarthLink for at list 4 hours on this month, with no results. They had promise an investigation, and to return to me with answers.
Well, two weeks has pass. No answers. I again will pay a balance for an account that has being closed, just because I can’t afford the time and resource and to protect my credit history. EarthLink is a disappointment. I wonder how they can protect their costumers’ privacy sets if they can’t figure out how my closed account has being activated. Once and for all, EarthLink: My account is CLOSED!