I Made a purchase online to eastbay.com and placed to separate orders on Dec 6, 2008 and the deadline for them to get here was Saturday Dec 15 2008. One order came and one didn't. I called them on Saturday and spoke with a supervisor and he said my money would be refunded in three to five days.

After five I called back and they still are trying to stall my refund they told me that it was approved and would be refunded by Monday which is Christmas eve so I have no way to order my kids new gifts in time. my kid other house was just burglarized and all there Christmas gifts were stolen and this was my last shot at getting them a gift on time. They told me it would be here by the 15 and they lied, they told me id have my refund in 3to 5 days and they lied, and now I don't have the product or the money for the gift. I told them the urgency of the situation and that they had already lied to me twice and I really needed it so I can try to orders gifts overnight and hope they come in time.but instead they apologized for the is takes and said it could be another 24 -72 hours or they would give me store credit.i have no money and no gifts for the kids and if they ever give me my refund it will be to late.i would like to report them for fraud but I just don't know were to go.

They want give me a refund and they won't give me the stuff I ordered and in turn they ruined Christmas. can someone please help me report this company because doing this to kids who have already suffered this Christmas is horrible.