I ordered a pair of UGG's for my daughter for Christmas 09. Well least to say her mother gave me the wrong size. I called Eastbay.com to tell them my dilemma. I also had lost the invoice through the "hubbub" of the season ( I know very stupid on my part!). So Jan. 4th I called and spoke to someone. They tell me they can mail out the invoice, or fax it. This being the modern age I said "Hey! Fax it on over!" Then i was told it would take 24 to 48 hrs. to fax. I wasn't to excited bout that but what the heck, my little girl really likes these boots. Needless to say 48 hrs. later no invoice. I called them back and spoke to someone else. Of course she apologized I was told it was sent out they didn't know what happened. They said they would send it out by fax again, ( Another 24 to 48 hrs.). After 30 hrs. and no invoice I called them back again this time quite upset. I spoke to a supervisor and I was told the 48 hrs were not up and I still could receive the invoice. What crap!!!... Then I was told the supervisor would get on it and make sure it was sent out that day. Let me not forget she was very rude!!! Her name is Kelly at ext. 4351. "Oh yeah folks this was turning serious!" The next day guess what? Huh? Huh? you wanna guess?

No invoice! Now my wife is spewing fire from her nostrils and of course I am the one being burnt! We all know that crap rolls down hill so I called again. This time no Mr. Nice Person, no someone with sense, just an angry Husband, Father, and Man! I call and ask for Kelly at ext. 4351 I get a switchboard and the operator tells me she answered because the supervisor I called is on the phone and she does not have voice mail. WHAT THE HECK!!! 2010!!! And NO! VOICEMAIL! Then she asks me what company was I calling? WHAT COMPANY WAS I CALLING!!! What kind of "flim flam" stuff! So I get another supervisor and I give her the business no cussing, but the business never the less, that supervisor (oh my bad Connie H. I wont put her last name out there tho I would love to) is just as rude giving me the "Verbal Tennis Routine". ( By the way I made that up, you can use it but do not act like you thought of it). By this point I just want our money back so I demand the invoice by email that very moment and screw the bigger size give me back my dough! Connie H. emailed it over that instant. We will be sending the boots back for a total refund of 129.99 and I will just go to Nordstroms and get her a pair from them. Needless to say, " Hey if it is needless to say then I aint got to say it now. Do I?"