DO NOT USE THIS COMPANY!!! They are an absolute joke from the ownership, all the way down to the painters. They lie, do not do quality work, do not accept responsibility for their mistakes and are based out of Canada in order to jump through legal loop holes when working in the US. DO NOT USE THIS COMPANY!!!

Last week, I went on line seeking a bathroom refinisher. I found EASTERN REFINISHING. They insisted on a deposit, I gave them a credit card. I asked them for a contract and all they would give me was a confirmation number. I offered a fax number and email address, they decined, this was after I had given them my credit card information.
I need to cancel the service as my mother has taken a turn for the worse. I called right away 2 WEEKS BEFORE THE WORK WAS TO BEGIN. They said - SORRY NO REFUND, they became nasty and screamed at me. I am disputing this with the credit card company, but BE AWARE they are not good business people.

I work for a GC on the MS Gulf Coast and we used this company - they call themselves "Coastal Resurfacing, " "Eastern Refinishing, " and who-knows-how-many other names - to redo a tub unit on a remodel job. This was a purely "color-change" job - the tub was in perfect condition, just a dated color. The first trip, on April 25th, 2009, resulted in Chris, the tech, hitting the just-sprayed surface with a grocery bag. He acknowledged it and stated that he would return in about a week to redo the unit. The bathroom was sealed by his wife/helper, and no one moved the plastic sheeting over the door for 6 days. When the client and I inspected the work, not only was the area where Chris had hit the surface with the bag in obvious need of a redo, but there were several areas of missed coverage, runs/drips, and lots of particles in the finish. When he finally arranged to come over, he called at the last minute and said he wasn't coming, but was sending his wife and a helper. They attempted to fix the mess, but made it worse - runs, drips, puddles, etc. and even acknowledged they missed some spots that would need a third trip. When we attempted to schedule this, we were unable to reach them for days, and when my boss finally reached Chris, Chris hung up, without saying a word, as soon as he heard our company name. My boss then contacted the "home office" and got all sorts of excuses - they are not anywhere as large as their somewhat amateurish website would try to make it seem. They have refused to fix the mess they made and the tub will need another contractor to come in, completely resand, redo, etc. or a complete removal and replacement.

We could not find any physical address (or even a mailing address) for them on the website. Furthermore, a look the dates of the reviews is pretty suspicious. My boss had our people do some basic research on this company and the results are not comforting: they have apparently been in and out of business in several states, including Florida (long-lapsed incorporation, and the people involved, the Gaylers, etc., having multiple companies, all also lapsed). There are no business licenses (or active corporations) for them in Florida, Alabama, Mississippi, Louisiana or Michigan. There are a number of BBBs that have VERY negative files on them.

Eastern Refinishing refinished my tub area in April. In doing so, they failed to remove the shower fixtures - meaning that the area behind the handles were not refinished. In July, I replaced the fixture and noticed the problem. When I called Eastern Refinishing, and suggested that they send a technician to correct the issue, the contact became indignant and hung up the phone. I'd advise everyone to avoid this company.