In December 2010 my dog went in for her usual shots update. She is a 3 year old Jug and has been a patient at Eastview Veterinary, Penn Yan, New York since she was a puppy. So, the vet knew that she needed allergy shots with her shots update EVERY TIME. She had a reaction in their practice before and it was supposed to be noted in her chart. WELL, DR. JACKSON DID NOT LOOK THROUGH THE CHART!!! My husband came home and I asked about the allergy shot. He didn't know. Well, soon after my dog started shaking all over and got huge bumps all over her body to the point where her eyes were closing up. My husband went back to the vet and she apologized and gave her the allergy shot. Came back home and in an hour she was not getting any better! Went back to the vet and she said that THIS COULD BE FATAL...SHE ADMITTED!!! This time they kept my animal and after 3 hours in the afternoon of a Saturday we went to pick her up. I was and am so pissed! I stopped payment on $100 check. We let them know how we felt. So, now in March 2011 we have a new Pug from rescue and we called at 8pm for service and help. We were told that we could be seen that night, but not after as we were not going to be given future service due to "trust" issues! So here we are at 9pm with a dog that is coughing with a history of heartworm and we frantically called another vet for help. She was wonderful and we are calling this morning. HOWEVER, I CALLED THE OFFICE MANAGER THIS MORNING AND WE WERE TOLD A LETTER WAS SENT OUT! Hello? I received no letter! DO NOT EVER TAKE YOUR PET TO THIS PLACE...ANOTHER DOCTOR THERE NEARLY PUT MY MOTHER'S DOG DOWN, WHO SHE TOOK TO CORNELL UNIVERSITY AND IS STILL LIVING AFTER 6 YEARS! ESPECIALLY DO NOT SEE DR. TANYA JACKSON AS SHE WILL BE NEGLIGENT IN LOOKING IN THE CHART TO BE SURE YOUR ANIMAL WILL GET PROPER CARE!