I received a phone call on 6/3/09 saying that it had been noticed that I had logged on the easy education website with regards to year 6 Sats papers. The callers name was Sharon. Sharon wanted to sell me on trial a pack of DVD's for my daughters use and said they take 4 days to come out and then you have 10 days trial, I asked how do you know when I have received them can you tell when they are inputted onto the computer she said yes.
I received the pack on Wednesday 11/03/09 so if you include that day The 10 days would be 20/3/09. I phoned at the tea time of the 20/03/2009 as the extra £60.00 ( as I had paid £5.00 postage and packaging) was shown as pending out of my account. I spoke to David Moore and said this to him and that I didn't want the packs and they hadn't even been taken out of the wrapper, he told me to phone back Monday when I spoke to him and somebody called Alana in sales and they told me to send the discs back special delivery and they would refund the money and the cost of my special delivery.
I phoned to see if they had had the package and was told they had received it on Tuesday the 24/03/2009 and I was told a cheque was being sent out to me. When I didn't receive this by the following week I phoned back and was told ok we better cancel the cheque and we will send out a new one. I then spoke to Alana and was told a refund had never been authorised for me and that the manager was not available to sign the refund off and that he would be in the following week.
I heard nothing from them so phoned them again 8/4/09 spoke to David Moore and Alana phoned back and said that I was not entitled to a refund as I wasn't told the 10 days started when the disc went into the computer the manager is never available a Peter Gordon as I have asked for him a couple of times.
I have been given conflicting information all the time they haven't listened to the call that was made on the Friday evening cancelling the pack. I said surley it would be 4 working days to receive the original pack any way she said not weekend would be included.
This is sham of a company who proberbly never intends to pay a refund to anybody they have my card details also as I paid the original £5.00 to them. So I am now £70.00 out of pocket and don't even have the original goods which they kindly said they would send out again if I pay the postage cost.