I ordered the "Cosmo" bedroom set which included dresser/mirror, nightstand, and bedframe that came to a total of $966.00. Again as previous people have reported, they are very nice and accomodating while making the sale. It was delievered to my apt. on Saturday within a reasonable amount of time, but not in the time frame they quoted 12-2pm arrived at 0330pm, I was excited as this was my first bedroom set in 14 years and in a new abode. Three days later, while I was cleaning the mirror I noticed a scratch towards to bottom, I called them the next day and they said there was nothing they could do about it. So I said to them "I paid almost one thousand dollars for furniture that was defective and you wont do anything about it?" I was told that scratches are not a defect and they could not do anything about it. When I asked for a refund, they refused saying that once furniture is delievered it is non-refundable. So this is a business that sells you imperfect furniture and then wont lift a finger to fix it or replace it. I was planning on buying more furniture from this place but after this kind of service I will be complaining about their company to anyone who will listen.
Do yourself a favor and do not do business with "easy life furniture" it's a rip-off!

I thought I would contact your office first to see if I can resolve an issue. On Saturday March 6th I came into the Easy Life Furniture in Cerritos. I was interested in financing a sofa set using the no credit check financing. I had a few sofa sets I was interested in and I submitted an application to see how much credit I can be approved for if possible. I told the salesperson I wanted to know what the monthly payment arrangements would be for a $1299 sofa set and he was not very clear, and estimating to me that it would be approx. $49. Which did not seem at all accurate to me. I gave him $370 cash and was told he would submit the paperwork on Monday morning. I asked if I changed my mind would get my money back and he advised I would get it back right away (evidentially not true) <br />
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On Monday after noon I called the store and spoke with the salesperson and advised him I wanted to cancel my application since I decided to go elsewhere. Mind you he called me earlier that day to come in and submit some bank info in which the finance company was requesting. I did not submit therefore my application was never processed. The salesperson told me to go ahead and come in to get my money refunded. I drove in 5’oclock traffic from Santa Ana to Cerritos only to find out I was not getting my money back the same day! I was told that since I paid cash that I would be refunded via check and it would take 8 to 10 day to process from corporate. I was quite livid at this time since I wasted my time and gas going down there only to be denied getting my money back. I was told that if I had paid using a debit card I would have been refunded quicker but since it was cash it would take longer, this makes absolutely no sense!!! After researching on the internet and the reading the many complaints, there has been many other customers who have used a debit card and checks as well and were told the same thing. <br />
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I was truly dissatisfied with my service and can’t believe I’m ripped off of $370 out of my pocket for almost 2 weeks. I was totally mislead and lied to.

I purchased a sectional at the Ontario store last year at a real great price. Now I know why, in December I noticed that my sofas were sinking in when you sat on them I called and I was told nobody could come out until next year so I said o.k. they sent a person by the name of Oscar out in January. Oscar informed me that he could not fix them at my house that he would go back and talk to the rep of the manufacturer and let me know what he can do and he would give me a call. I waited 2 weeks and nothing so I called customer service and I was told that they would have to be brought in for repair. Why didn’t some one call me and tell me that why did I have to call?
My second complaint is about Larry at the Ontario store I wanted to know why they couldn’t fix them here and what I was supposed to do with out sofas for a month. I called him 11 times in two days and he would not take my call I was on hold 3 times for more than 5 minutes and each time I was told that he will call me back, he is with a customer, he is busy, etc…. so the last time I asked for his name and informed them that I was going to complain on him for not taking my call when all of a sudden he calls me back not 30 seconds later. Its to late my mind was made up that he was not worth talking to if he is the one in charge I could just imagine the rest of the people. I feel that if I had not said that I was calling to complain initially he would have took my call, two days he can’t call me back why I was told to call Catherine at ext: 303 that she was in charge of this store.
My third complaint is on Catherine ext: 303 I called this lady for nearly 2 weeks and she would not take my call or call me back. I was very mad by then I finally got Catherine on ext:225 she happened to answer the phone and we got into it I wanted to know why she didn’t call me back and she said she was busy she returns calls at her earliest convenience 2 weeks mind you! So I couldn’t argue any more with her she was right she pointed out to me that on her voice mail it does not say I will call you back in any time frame and she was right. I explained to her my situation and she told me that they had to come back and there was nothing they can do. Put your self in my shoes how would you feel that you don’t get a call back in 2 weeks.

My fourth complaint is on the pick up of my sectional. I clearly asked for a phone call to give me some kind of window of when they would come and pick them up. Since it was Super Bowl Sunday did I get one a call no. So there I am all day Sunday and nothing but I couldn’t leave because if I left then they would come and I would never get my sectional back. When all of a sudden late at night, dark, a truck pulled up in front of our house it was 6:00 at night you have to be kidding me. I don’t know about you but that late in the night to let people in your house I am not o.k. with that at least if I would have known they were coming that late in the night we would have been prepared one simple phone call was all it took but no.


My fifth complaint is about all the people that answer ext: 225 I called twice a week and checked up on my sectional I was told that they will cal me when they are ready including (Roslyn and Larry) so I stopped calling after the third week. I didn’t want to have any more problems with east Life I just wanted to get my sectional back. So I waited and waited and waited when I realized wow it’s been more than a month and nobody called me. I called and spoke to a lady named Linda in customer service and she informed that the sectional was ready since the 25th of February. What!!! How come they didn’t call me!!!Like they said they were going to do as soon as they were ready this was March 3. As you could imagine I was very upset and disappointed I scheduled a delivery for that Saturday but after fearing that they probably won’t call me again I changed it to Sunday March 8. I told Linda that I wanted a phone call to inform me the time frame and she said I will call you back my self I told her it was very important that they call me this time.
My sixth and final complaint is about Easy Life Furniture. The last chance to make a good impression you blew it I never got that phone call and we waited all day Sunday until they got here I complained to the driver and he told me I just deliver there were no notes to call you sorry. Once again the one simple thing I ask for does not get done. I saw the notes for other people saying call 1 hour before delivery where was my note in the trash some where probably. Why did you fail me so bad on all levels? What did I do wrong? Did I speak to all the wrong people? Who is watching over all these people so that they can do all this and get away with it? I am very disappointed in Easy Life this whole thing was a nightmare to my family I hope for the next family that you don’t operate in this way. I would like a response in writing I am tired of calling Tes Viall 4 calls in two weeks and not getting a call back from her either I was told she is the highest you can go so you will probably end up with this letter I figured it does not say on your voice mail also when you will call me back so why bother calling you any more.

March 12, 2009

Note: The above was mailed to Tes Viall.

It is now April 15, 2009 and I still have not heard from anybody especially Tes Viall. I am not going to give up on this every body has a boss and all I keep getting is that you could only go as high as Tes Viall. Well what do I do, now that she blew me off for over two months now. If any boby is reading this forward it to any one that cares or will listen to what a customer has to say!

It is now May 25, 2009 and I still have not heard any thing who gets these e-mails doesn’t any body have the courage to send this e-mail to the right people I want to know what I did wrong to get treated like this by all these people. I also want some to tell me that it was not o.k. for them to do this to me. Please send this to the right person along with Tes Viall Thank You.

I have to say I've read all these complaints about Easy Life Furniture and I have to say it sounds like a competitor of theirs making stuff up or something. I bought a beautiful bed and couch from there and it was the best deal and service I've ever experienced. They delivered everything on time and were super friendly. I never would have been able to buy so much for so little money. Also, how can anyone complain about a 20% re stocking fee when I took one of my items back I was refunded no problem!

David.

I purchased a couch and love seat at Easy Life Furniture last Sunday, and was promised delivery for today, 2/7/09. When my furniture hadn't arrived by early afternoon and I hadn't received a phone call, I called the Easy Life store and was told that my salesman had put down my address as a city 30 miles from me. Apparently they wrote down the wrong home phone number also (they said it was missing a digit) so when they called instead of calling the 2nd work number I provided, they just didn't bother to call at all. At 1:30 p.m. I am told by them that they couldn't possibly find time to drive another 30 miles to deliver the furniture today, and that they would deliver my furniture on the following Thursday. The only problem with that is I put the couch and love seat that I am replacing outside yesterday to facilitate the move, and it has been pouring rain since yesterday and my old couch and love seat is cloth. I am having a birthday party for my daughter tonight, and I have no living room furniture, except for the tables. I then asked the store manager Christine for my money back, and she told me since I paid by check it would take two weeks. The check has already cleared my bank, and with the internet being what it is, that would have been easy to prove. I would just suggest anyone beware of a purchase from them. They have several hours to correct their mistake, but refused to do anything but make me wait until next weekend, or wait for a check for 10 to 14 working days.