We went to the store on 11/28/08 to buy 2 bed frames and 1 bunky board (kid 's furniture). The saleman checked and told us that what we want are in stock so we went to one of the sale desk to do the paperwork. We were not aware of the company's no return policy since there was NO sign posted in the store. After the saleman ran up the sale, he went over the Sales contract, for each section (i.e. price guarantee, one year limited warranty, etc.)that he went over, he put a mark ("a line") within that section.
At the bottom of the contract, it's said (excerpts)
"You may cancel the sale within 72 hours after placing your order and if the order has not received by you, all monies will be credited back to you...If you do not cancel the sale or change the sale within 72 hours after placing the order, a 20% handling and paperwork fee of total order plus any additional services that you have ordered is non-returnable and non-refundable. Once your order is ready for delivery or pick up, the order is non-cancelable and non-refundable."

The saleman NEVER went over this "non-returnable, non-refundable" policy with us, as evidenced by the fact that there was NO "'mark /line" made in this section.
The next day, 11/29/08, my husband went to pick up the merchandise from the store's warehouse. Today, 12/4/08 we realized that we did not need the bunky board, we called the store to ask them where should we return the bunky board (their warehouse or their store). Both the saleman, Al, and the store manager, Kathy told us that we can not return the item due to the store's non-returnable non-refundable policy that they claimed that it was in the sales contract AND the saleman went over with us. We told them that we do not dispute that the "non-returnable, non-refundable" policy was in the contract but we disputed the fact that the saleman did NOT go over this policy with us (we pointed out that there was no "line" marked by the saleman in the contract that we signed) and since there was NO sign displayed in the store regarding this policy, we think that this is an unfair business practice and the Company should not be allowed to do business in this manner. The cost of the bunking board is not that much but I'm writing this complaint for its principles, so BEWARE OF EASY LIFE FURNITURE'S NON RETURNABLE NON REFUNDABLE POLICY.

September 3,2006

I bought a couch from Easy Life Furniture that I loved, but when it was delivered the couch wouldn't fit up my stairs. I was really disappointed and called the store right away to let them know that it was coming back and they said there would be a 20% restocking fee. I was really mad and told them it wasn't my fault the couch wouldn't fit and I loved the couch and didn't want to have it returned and I did not want to pay the 20% fee. No one cared there or at their corporate office. I talked to the "supervisor' of customer service at corporate which was a joke along with their whole corporate office, I left a message and of course no one called back.

This was in the Torrance, CA store on Artesia Blvd., very unfriendly store manager and sales people. Once they get a sale they are not willing to help you at all. There could have been an exception to the 20% fee, I was going to spend more money and get a smaller couch and other things I needed to get.

This company is terrible it has the worst customer service I have received in a long time. Actually, they have no customer service at all, customer service entiles to serving the customer and making them happy if they want to continue to have their business. Other companies do not have this restocking fee, I know Wickes Furniture does not.

I am still mad as hell, but it is a lesson learned.

Andrea