After learning that my son tried "reinstalling windows" to fix a virus infection he had gotten on our family computer I went into a state of panic. This kid knows just about as much about computers as I do - next to nothing. Sure enough, when I looked at the computer later that day the internet wasnt working and it would only boot up half of the time. I called EasyTech to get some help with my situation.

It was difficult, first, to get them to answer the phone and sencond, to talk to me patiently and explain the situation in language I could understand. I felt overwhelmed with technobabble that I did not understand and felt that I was being talked down to about the situation.

Im sorry im not a computer expert - I was explaining the situation the best I knew how - the internet wasnt working and it was having trouble starting at all! I arranged for one of their technicians to come to the house to check it out.

Long story short, the guy who came to assess the situation was very knowledgable but was late and made fun of my son for having tried to reinstall windows. Not something you'd expect from such a large company that supposedly hired qualified, intelligent and helpful technicians.

The technician was able to switch everything back with some kind of disc, after about two hours. But, not only was he rude, but I was charged an incredulous amount of money for something the tech described as "a quick fix".

After he left I got online to check reviews for the company only to learn that plenty of people have had similar run ins with this type of service (I learned I should be thankful the guy even showed up at all, actually). Upon further reading, I found a comapny called Secure Remote Support which offers the same types of service as EasyTech and called them out of curiosity to see what they would hve charged for the same repairs. I was blown away when they quoted a fraction of the price of the company i'd just paid big bucks to. (You live you learn, right?)

I'm glad I've got my computer working. Sure, It cost a lot and I had to deal with the attitude of a smart mouth kid, but my computer WAS fixed. Easy Tech has been a reliable company for a few things but I assure you, never again will I turn to them for computer repairs unless it's a last resort. Since this incident, I've called on Secure Remote Support twice (Once for spyware removal, and once to recover some data I'd lost when the other tech reinstalled everything) and they always deliver top quality service. They even offered me a promotion on optimization that I took advantage of. I like going to a company that values their customers and takes pride in the work they do, and Im glad I've finally found that company.

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldnt afford to just purchase a new one. So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I wont be considering Easy Tech again and am very unhappy with the experience.