Easy Warm Floor ("EWF") sells radiant heat systems for under-floor installation. Their prices are competitive, apparently because they skimp on quality and customer service. On August 20, 2010, I ordered a 120 square-foot, 120V system that was supposed to include (1) resistance wire, (2) floor sensor, (3) thermostat, and (4) relay. The wire and relay arrived quickly, but the thermostat and sensor did not accompany the other materials. EWF informed me on 8/30/10 that the thermostat and sensor had shipped separately. By 9/9/10, they still hadn't arrived and the USPS tracking number I was given by the customer service rep, "Mike" never once returned a valid status on USPS's site. Mike's response to my email was that "USPS didn't scan the package so it was impossible to track", and that a new one was being shipped again that day. By 9/16/10 the thermostat still hadn't arrived. Mike's response to my 9/16/10 email was to tell me that their "records showed that a sensor was shipped with the other materials." Yeah -- that's why I'm asking for one. Besides, I'll bet their records show I was sent a thermostat also!

On 9/17/10, Mike finally sent me a thermostat and a real tracking number. Because of the delay caused, it was not until December that I could install the floor. At that time, I realized that the "customized installation instructions" that were supposed to come with my order were not included, and when I inquired, EWF told me that they didn't exist. Because I ordered loose wire rather than the mats, no installation (wiring) diagrams were made. However, their engineers determined somehow how much wire would cover the (to scale) diagram I sent. They were just unwilling to show me how they did it. So I lay the wire, install my tile floor, wire up the system, and it fires up and works great. For a week. Then it stops.

Skipping over several rounds of back-and-forth, EWF sent me a 240V relay and 240V thermostat. After all the trouble it took to get a thermostat, they SENT ME THE WRONG ONE, and the wrong relay from the get go. So the 240V relay and thermostat ran the system for a week before burning themselves out trying to run a 120V system. When I removed the relay, trying to diangose what happened, I noticed the relay said 240V (but someone had put white out over the small marking for "240V") and of course the super-cheap thermostat of course is not marked at all. I called, and they sent a 120V relay but no new thermostat. When (of course) the 120V relay didn't power up the 240V thermostat I still had, I called . . . again, and they said they were sending me a 120V thermostat. That was 10 days ago. Guess what hasn't arrived.

Bottom line: it's 6 months from my original order and I STILL can't get a 120V thermostat that was included with my purchase. These people do not take care of their customers. They are sloppy and act without regard to their customers' time and frustration. You'd think after all of that someone could pull a 120V thermostat off the shelf, make sure it's 120V, and throw it in a FedEx envelope.

Nice at first. Told them I needed 240v floor system. It took them 3 weeks to build and send out the floor system. When I received it it was a 110v system. Called them, had a hard time getting hold of the right person. Told them they sent the wrong system. They told me it was the system they quoted me. It was what they quoted. I called them the same day and told them it was the worng quote. At that time they were getting very unpleasant to talk to. Told me it's what they quoted. I told them it was not the right quote. After 20 minutes on the phone they told me they would exchange the unit but I had to send back the first one before they would ship the right one. They gave me a RMA and sent a return label. I told them that I was under a dead line and I needed it with in a week. They said they would send it out the day after they received it wrong unit. I tried to get a hold of them for the next two weeks and no body would get back to me. At last someone did get back to me and told me they were building the unit and should ship with in a week. I told them it was to late and to please cancel the order. They told me NO and shipped it anyway.

They billed my card the day after I ordered the floor system weeks before they shipped the first unit.

Please stay away from this very crooked company!!!

Deceptive Business Practices. Agreed to amount was charged and 3 months later another charge was put on my CC. After refusing to be put off by their "he's not in" and no call backs I talked to a "Mohamed" who is in charge of finances...who told me "don't get your hopes up about getting the additional $98. back as you agreed to it"...which I certainly didn't.
He hung up on me. I have appealed this charge and disputed it to my CC company who will investigate. I have also lodged a complaint with the BBB in Chicago which I suggest anyone else that has been hoodwinked by this company do. Thank whoever started this complaint thread for making public this sham and this unscrupolous company doing business as "Easy Warm Floor".