I was working on a massive research project, and thought easybib was the best way to help me keep the hundreds of sources I had organized. Formatting in MLA is free, but the night before I had to turn it in, my professor told me that the department wanted it in APA. Easybib converts from one format to the other easily, however, APA cost money. At the time they had a 3 day free trial. I could sign up, convert to APA, save it to my harddrive, print it out, and then cancel it the next day. I logged on the next day to cancel, and it said I had to go to paypal and cancel my subscription there. I did so, and I even removed my bank account from paypal to be extra sure. Today I got a statement from my bank, and it seems my account wasn't cancelled and they had been taking money from me for three months. I checked paypal, and it said I had no subscriptions to easybib, and no transactions in the last three months. I contact easybib, they told me I had never cancelled, and that they would not refund me. I asked them to cancel mt account, and they told me to cancel it on paypal. I told them I had done this three months ago, and they said they would take care of cancelling it for me if I really had a problem.

I don't get it. How can they cancel it for me if it is up to paypal to cancel it? They have no access to my paypal account. Also, if they could take care of it on their end, why don't they? Why do they make us go through paypal?

I am still trying to get a refund, but they keep telling my that my not canceling my subscription is no reason to give me a refund. I keep telling them that I did cancel it through paypal, and sent them a screen shot from before I emailed them that I have no subscriptions. But they don't listen. Greedy f***ing b*****ds. It is college students who use this service most often, and they think they can just screw us over, like the rest of the world does.