To whom it may concern

Good Morning,

To whoever is reading this after my phone conversation with the
manager on the phone on Saturday, November, 13, 2010. Before speakingand going into further conversation with the manager, he had asked atthe beginning of the phone call for " Mrs. ****" and then "Mr.****", both are neither on the contract/agreement, however he had been calling at the time to discuss further with my parents whom have no need to be involved as per contract/ agreement rules and regulations. The name of Miss ***** ****** is documented on the agreement. I wanted to clear some information, as per when I had
originally signed the contract it was understood that if that in the
future any of the contacts do need to be contact regarding finding a
client no information regarding the agreement is to be discussed with
the contacts of the clients. When further speaking with my family whom I have no contact with on a daily basis, they informed that a man had called from Easy home and explained the whole situation regarding the police and fraudulent situation, then threat was given to them (they are not even on the contact). At this point words were then exchanged, I as a customer could not keep my cool in the situation because I had a manager of an establishment talking to me like we were friends having a dispute, in which I did not find appropriate. The was no polite and professionalism taking into hand nor was there any sympathy from the beginning. I do understand that you are looking for me, I have not had a steady home in two months. However in all this time I have never once lost any contact or disappeared completely. I also understand that I have not made a payment to an agreement in a bit of time. But the way in which the manager at the store has dealt with the matter and treated me as a citizen has not been right at all and when I do complete and finalize and negotiate and agreement regarding the furniture, I will definitely go further to see that my rights, as a human being that were broken will be justified. I am an honest upholding citizen and in the next weeks to come there will be prove of that. A letter was sent to my parents house dated November 10, 2010 stating that from the date of this letter I have 7 days legally to either pay the fee or go to legal proceedings. I do still have both copies of the letter available for reference. With all mentioned above at this time I am proposing that today November, 15, 2010 I come into to store 510 and discuss today. The reason as to why I do want to come into the store because I was threatened by the manager that I do not have any legal representation and he stated to me that I am a liar,
and a theft which I will pay for, which I do not find respectful
coming from a manager in his position, with his responsibilities. I was
able to ask a counsel ( legal advice) to come to the store with me
today again for advice on how to handle the situation. I do have
until Wednesday, November, 17, 2010 to make a decision regarding this agreement as per the letter that was sent via mail, signed and dated by the manager Curtis Montiaque Easyhome, 510 Yorkgate Mall 1
Yorkgate Unite #127 North York, ON M3N 3A1 CANADA 416-661-9999

416-650-1777. Look forward to meeting with you.


********* To further explain my complaint there was a fire at my building and I have no house to live in or pick up any of my stuff and easy home was the worse when going through this to the point until there they called me a liar regarding the fire in my buidling and a liar saying I could not get into the building which at this time it is still locked off to the public. As a normal citizen I will pay my dues, considering right now I have been given help from different individuals in my life, however I was treated respectful as a client nor as a citizen and that is my complaint. Just because the position that this manager is in he decided to manipulate as well as threaten me numerous times, as well as others whom are not involved in the contract.

Easyhome is an okay company... it's the staffing at one location is specific that is way out of line... This individual breaks privacy laws by calling under "Private name, Private number" which is illegal for a company not to identify themselves when they are calling. My wife and i had fallen under hard times so we contacted EasyFinancial, a sister-company to easyhome... well, when the individual at easyhome found this out (and i don't know how she could due to privacy laws) she left a message on our phone saying "you have the nerve to go into see Easyfinancial, but you can't even make a payment?" my response is ... well genius, if i could get the money to make the payment, i would... hence the reason i'm going to easyfinancial first. The customer service in the other locations that i've visited have been stellar... but this one in particular, with this one staff member (which i WILL NOT name, because i understand the right to privacy) knows who SHE is, and she really needs to check herself because of you don't know how to talk to customers, then don't work there.

Lease a TV through them. They call non stop if the payment is late, even if the payment is not late they still call to "remind" me to make payment a few days in advance. Staff are very rude and now they are not only harrassing myself but now are calling references telling them the situation when it is has nothing to do with them. I have tried to make payment arrangements but they have not accepted them. They threaten to come and pick up the TV. They are lying to the references, making it seem as if we are the bad guys. Not a fun time, especially around this time of year. I wish I never dealt with this company in the first place.

Last September my washer broke down..I had only 5 months left of owning my washer and dryer. I pay the extra $2.99 insurance every week to have my merchandise fixed due to I already have an owed fridge. It is now February and my washer is still not fixed. I have received every excuse in the book and have even paid and own my laundry set now! I have been late in the past to have their employees harrass me and ignore my needs! Why would it take 6 months + to fix a barring in a washer? I also have a stove almos paid off, but they do not seem to value their customers! Next time I will be going to another store! I have had enough of the inconsideration! Thank you for not caring!

I have an account with them my acct in arrears sure. I will get it caught up. This company breaks the privacy laws. They call references and tell them that you owe and want their stuff back when according to the privacy act all they can do is leave a message for a return call.
I am going to pursue legal action if they do not stop this soon.