Hello, I made a booking in December 2010 with Aadam Wilhemina Hotel in Amsterdam in the web page of easy jet. In that web they said in the policy of cancellation "A credit/debit card is required to secure your reservation at Aadam Wilhelmina Hotel in Amsterdam. There will be no cancellation charge if a booking is cancelled before 10:00 hotel local time 5 days before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the entire stay will be charged". But was FALSE, they took the money from my account in December 2010. Then I could not get the schengen visa and I could not go there. I tried to cancel the booking, and take back my money (154 pounds) but the hotel did not want to back the money, and EASYJET either .
I sent them (Hotel and EASYJET) the screens with the policy that they show me when I booked the room, but still nothing, I tried to change the dates, and nothing... The Hotel answered "No booking cancelation possible. No changes with the arrival dates or change of room type is not possible. If you still would like to cancel or change the booking then you will be Charged for the complete stay for this period. No refund possible. ".
The address of the policy that They had is : http://hotels.easyjet.com/en/p5655/HotelDetails/MaheABooking/default.aspx?hotelRef=159249&d=2011-03-19&n=3, but they blocked now.
They stole my money and I do not the money of how many other people, If per each person they took in average 150 pounds, could you imagine how much money they stole?.
I have all the screens and evidence of this, If someone know how I can denounce them to some institution that can take actions in this case, please tell me.
Thank you very much.

easy jet overbooked the amount of infants on our flight. they had 13 legal infant life cots and had booked 23 infants on the flight. they knew this well in advance - but at boarding they forced myself, my husband and our 2 young kids off the flight denying us boarding and placing us in a hot stuffy lounge - refusing to give us the vital info we needed. first they tried to fool us into 100 pounds each in compensation which is totally illegal - because forcing someone of a flight according to the law enabls them to 600 euro each. but they thought they could get away cheap. we insisted on our real compensation and they told us it would be in our account within 10-15 working days. it has been 2 months since and we have had no response to our emails at all. they do not pick up the phone and they are one big hassel t deal with. unproffesional is a dire understatment. they also told us that we are to board the easyjet flight on the following day - which was impossible b/c i had to return to work. they said we could board any flight we found leaving before heirs and we'd receive a full refund - plus compensation. we insisted they give it to us in writing -which they did. but as we thought they tried everything in their power to delay and deny our moneyback. only after threatening them with ecc.com did they respond to our email. they bothered us timeless times that every email we sent of our boking reference with the ba flight we took - wasn't in the right format - it was a nightmare dealing with them. it still is.
we will never ever ever fly easyjet again.

Unidentified Hostile Employee
Today (May 31, 2011) we flew EasyJet for the 3rd time in a week. And we were really offended with the service provided by an EasyJet employee at the "Speedy Boarding" checkin counter at London Gatwick airport – terminal S at 1:10pm.
We could not make a formal complaint at the airport as this EasyJet employee refused to tell us her name and had hidden her identification badge.
The woman, dressing a dark blue dress no EasyJet uniform or identification had been previously hostile to her working colleague at the same counter.
I imagine EasyJet can identify its own employee given the above details, plus our reservation info: EHWF5PN flight EZY5071 from London to Nice. Or images recorded by the airport security cameras.
We protested when the employee tagged our checked‐in luggage on its identification nylon belt instead of placing the tag on the suitcase handle itself.
We tried to explain that on previous travelling the air carrier tag has been lost as the belt went off the suitcase. She was very upset stating she knew how to do her job and she “did not have to listen to this” meaning to listen to the customers
remarks.
There was an airport supervisor called to the counter, named G. Miller, who told us the employee wasn’t supposed to show us her ID if she did not want to. He noticed she was very altered and when she finished our check‐in Mr. Miller
asked if she wanted “to go upstairs”. We mentioned we wanted to formally complain about the bad service provided and were told to “let it go” as we were “bigger than that”.
Despite being very aggressive all the time and having threatened us we could end up loosing our flight, the “speedy boarding” check‐in lasted 25 minutes even though there was no other customers ahead of us in the counter queuing area as we got there. The EasyJet employee mentioned deliberately attended us on an extremely slow pace.
We’d like to know if EasyJet would take any action regarding the bad airport service/personnel provided. Someone bad mannered and lacking customer service training should not be placed at the airport counter.
Hope to hear from the airline soon,
Patricia & Emanuel Pinto

I travelled by Easyjet on a business trip and needed a receipt for my expenses. They wanted to charge me £10 to issue a valid receipt!

I booked a flight to Spain with EasyJet for 4 people, I misspelt one of my friends surnames, so I tried to change it online. The system would not let me. So I called the number on the website, which was charging me 65p per minute. I was shocked! After explaining to the lady at customer services that it was just a spelling mistake, she told me she would still need to charge me the difference of the flight price because I had called up 4 days after the booking was made. The reason for my delay in calling was because it was the Easter break. A warning to all: There is a culture in the UK that companies like to charge you extorsionate amounts for human error. In most scenarios the customer is always wrong. If we don't start respecting our money, and letting these companies know that you are not willing to part with it so easily, these companies will not respect our money either and will keep ripping us off. EasyJet is a disgusting scam. Be careful when you fill out your online bookings.