I would NEVER, repeat NEVER use Easyjet again. Flight from Sofia to Manchester cancelled. No one at airport to assist or provide information on what was happening. We were left to sort the problem out ourselves. Rang Easyjet help desk, NO ONE answered, just automated messages, and I was left hanging on for over an hour at my expense. I emailed them twice NO ONE replied. Airport official told me to go online and rebook on next available Easyjet flight, this was 7 DAYS LATER! I frantically tried for hours to get a flight back to Manchester with another airline. Nothing available. Then tried for anywhere in the UK and managed to get a flight to Luton 26 hours later and then had to travel from Luton to Manchester. Was left in the airport with no food and no drink and all the shops and restaurants were shut. I applied on line for a refund 9 days ago and have heard nothing back. I have emailed them 3 further times, no reply. Phoned them twice, they still do not answer. Their total lack of service is the worst I have ever encountered in my entire life and I would recommend to everyone NEVER TO USE THEM. Unfortunately the minimum rating here is 1 tick. I would give them no ticks.

I have booked a flight ticket with Easyjet airline on the 22/01/11 via the website www.easyjet.com

On the day of departure, Thursday 3 February 2011, I have asked at the check in desk for assistance as I have a broken knee cap and walk with crutches. At that moment, I have been redirected to the “bag drop” desk. I mentioned again about my disability and requested assistance and if possible a front row seat (1D). She categorically refused and stated that I would need to pay for an extra seat to travel!! I informed her that I had a plaster but I was able to seat down properly and would fit within the rows of the aircraft as any other passenger. She was very reluctant to listen to me and called a gentleman who was the “expert”. He agreed with her and even added that I should pay for 2 extra seats to travel!! I have tried to explain to the gentleman that my disability would not be refraining me from seating normally and that I only needed assistance to go to the gate with my hand bag, hence requested a wheelchair. All the staff at the desk refused to listen to me. I offered them to see my plaster as it was not a complete full calf plaster, from mid thigh to bottom calf, ankle free of movement. They refused to see my plaster as it could not be seen under my trousers. I requested to bring seats so I could demonstrate my ability to seat down between two seats, they objected. I tried to explain that my plaster was not full leg and was in a slightly bent shape (25 degrees), they didn’t listen. They kept me there for 1 hour and I had to keep the taxi driver by my side. I have been redirected to the sales counter where I have been forced, under duress, to pay for 2 extra seats to travel. They clearly stated that they would not allow me to travel if I failed to pay for 2 extra seats.

I have mentioned that this could amount to discrimination for my disability and that I would take legal action if needed. They have proceeded with the charges and I had to pay the amount of £173.00 on the top of my previous booking. I had also to pay for the waiting time of the taxi driver as the staff refused to keep my bag for the time I was dealing with them and no one wanted to carry my bag from one desk to another!!

I have been assisted with a wheel chair to the boarding gate. Once in the aircraft there were 6 empty seats for me as they didn’t know which leg I had a problem with?! I have been seating on the seat 2F during the whole flight. I have taken videos and pictures of the empty seats. Before landing in Toulouse I have called the cabin manager and explained to her about my experience. She confirmed that I have been normally seated, without any problem in one single seat and agreed to write a report regarding that matter.

On my return on Wednesday 9 February 2011, I have asked assistance to the check in desk in Toulouse and the lady was very professional and kind. She organised the wheelchair in accordance. I have been flying on a single seat again (2F) for the whole trip, without problem.

I now hold a medical note stating my ability of being seated in an aircraft for legal purposes and documents related to my booking.

Easyjet refused to refund my 2 extra seats unused and to pay compensation.

I have now no other choice than suing the airline. Awfull experience. I will never ever fly with Easyjet again, even if it was the last airline available I'd travel by coach/boat...

In September I travelled with my son (age 2), my parents (aged 75 and 73) and my friend to Paris CDG, due to return 3 days later. When we arrived at the airport we were informed that due to a strike we were unable to fly back Newcastle that day, nor were there any flights available to Newcastle for a further 4 days. We were offered accommodation for the night and a flight back to Glasgow the following day, which we took. I was informed at Paris that I would be able to claim all out of pocket expenses back from Easyjet for wich I forwarded all receipts on return. I spoke to several members of staff at Easyjet on the telephone and received emails from them requesting information and confirming details to enable payments to be made. Now, some 3 months later, I have been informed by Easyjet that they will not pay train fares or taxis from Glasgow airport to the railway station as they got us back to the UK!!! I have contacted my insurance company and they will only pay out on length of delay (£30) and we are out of pocket by £55.50 per person rail fares and £50 in taxi fares - not to mention time, telephone calls etc. I have looked on the website and cannot find an address to complain about the service and the fact that we are still without reimbursement. Any ideas??

I booked a ticket with infant on it...And i really get angry now.Caz first of all it cost now £20.00.plus i cant take any additional hand luggage with infant, and the weight of luggage is still 20kg. So what for i'm paying for £20.00??????? i don't even get a separate seat for an infant. Do i pay for the air the baby breaths in on the board????? plus i got return ticket, but baby is flying only one way, so why i have to pay forthe way back if baby is not gonna be on board??? Really disappointed now with EasyJet, though so far never had problems.

Until the end of 2009, I had been more than happy with the service provided by Easyjet. Flying with the likes of BA for work is a completely different experience and worth the extra cost to maximise against the risk of delays etc however, for personal use Easyjet has always provided a very good service.
View however, that this service has deteriorated dramatically during the course of 2010.
Since January 2010 have used easyJet on approx. 20 occasions. 7 Cancelled flights, and only one occasion did the flight depart within an hour of the scheduled time. Average delay has been 2 hours.
On one occasion it was explained that there were issues relating to the French air traffic controllers strike, which is understandable, and on the remainder the explanation provided was simply the late arrival of the plane at the previous destination. Seems to be a standard line.

7 cancelled flights and a response time for claims and credit refunds of not less than 3 months. No point phoning the customer services number, which I have tested on 5 occasions and have failed to have my call answered within the 3 hours.

On 2 occasions I was told at the airport by easyJet staff prior to security, that the flight would be cancelled and that I should make alternative arrangements and then claim a refund. Easyjet customer services, after 3 months of evaluating my claim, state that the records available show that the flight was delayed but not cancelled, and therefore refuse my claim.

Have discovered that there is no point in contesting as the customer services team don’t respond to either phone calls or e mails, not at least within a further 4 months.

As a side note, I have hosted 32 tourists during 2010, of which 21 have travelled using Easyjet. Not one of these guests arrived within an hour of the scheduled time.

Easyjet used to be a good low cost service provider, with an acceptable level of punctuality and capability to resolve problems. Given also the cost base.
No doubt that the quality of the service provided by Easyjet has deteriorated dramatically during the last 12 months, and the back up from the customer service team is at best extremely poor, and more frequently non existent. Considerable frustration at the costs involved in having to work around what are essentially Easyjet’s problems and the time and costs involved in obtaining a least that satisfactory resolution to credit requests.
Considerably amount of time and money essentially given to Easyjet. What charity.

Am no longer an easyJet customer. Whilst the likes of BA cost considerably more, they do at least provide a basic service, i.e a flight, and / or alternatives when things go wrong, which is all I expect.