Have you heard the joke about the internet booking service that doesn't take bookings?
Only it's not a joke - it's Easyjet.

I tried to report the bug but there's no contact phone no. on the website; I tried to use the "email us" link but it wasn't working. And when after 3 days of trying to book a flight I found a number for customer services, they tell me that they want me to pay 40 Euros extra for a telephone booking + on top of the 8 Euros the phone call cost me. Exorbitant!

Previously I've been quite pleased with Easyjet's service and the value for money, but that all changed this weekend when I tried to book my latest flight. THE SERVICE IS NIL.

Easyjet's message is clear - " don't bother flying with us"

On Thursday night, I tried to book a flight from Barcelona to Paris for Saturday, March 13, 2010, but for some reason, my credit card didn't go through. Probably because it's not an international credit card. My niece in Barcelona used her credit card to book that flight for me, and it went through. I received a confirmation of my booking. Surprisingly, when I checked in on Saturday, March 13 in Barcelona Airport, I was told that my flight was canceled because the credit card used is fraudulent. I was very upset because I should have know it by e-mail, not until the very last minute. And they also refused to get me any writing document about what EasyJet agents were saying. They also told me that the credit card used wasn't charged, and that it got refunded. Wrong, because it was charged and not refunded. None of the agents wanted to introduce himself or herself to me. I didn't even know who I was talking to, they all knew who I was, but I didn't have the right to know who was any of them. They did carry their badges, but they were hiding it. What happened is unacceptable, and dishonest. Now I missed my flight to Paris, and I'm surely going to get there one way or another, because there is an important exposition that is starting on Sunday. I'm certainly going to miss the opening. At any price, I will get there hopefully. At a price that I wasn't expecting from EasyJet, because of its irresponsibility, in addition to the unexpected expenses due to the unprofessionalism of the company. I'm deeply upset and disappointed, I would never have expected this to happen. It surely is a disgrace to the industry to treat customers as such.

I booked a flight to the UK from Spain on the 18th of December 2009, the flight was cancelled due to bad weather.
I finally got away the day after, the flight delayed for 3 hours and my destination airport changed (or I had to wait another day).
I was due to fly back on the 23 rd but that flight too was cancelled. Fortunately I checked online before leaving for the airport.(Thats ok things happen)
I am now rebooked to fly on the 24 th, I check online before leaving and the flight is still scheduled.
My son in law drops me at the airport I check my suitcase in, get through passport control, put my bags back together and redress myself, ie boots belt and jewelrey. I finish, and walk up the ramp to the lounge, read the information board and the flight says cancelled.
This is the 3 rd time !(now this is getting silly )
My main beef is that there was insufficient communication, it took an hour for a representative to escort us through passport control, why beggars belief as we had not been any further than the airport lounge.
We then had to go and retrieve our luggage from the carousel and proceed to queue up for another hour to re book yet again.
We were not once given a satisfactory explanation why we were in this position once again.
I re book and am told I can not be flown home now until the 27 th, that`s 4 days late.
I spent xmas in a Country I did not want to be in, and alone, and my husband was left in Spain on his own too here in Spain.
I sent easyjet a 6 page letter plus receipts for car park charges etc, I also faxed the same to them, as of yet they have not replied nor do I think for one minuet that they will, It`s been too long now.
So ! if any one from Easyjet should stumble upon this letter, you need to up your customer service, starting by more staff and staff training.
(The same girl checking in suitcases was also doing the flight re bookings)no wonder we were stuck in the lounge an hour.
So low cost airline Easyjet ! for my money also means low cost service and low cost courtesy.
Oh and by the way! I will not be using you again.

I have used EasyJet flights over years.

On January 8, 2010 my flight from Basel to London was cancelled late in the evening.

I returned to my appartment which was only viable using a taxi CHF 160.

On January 9, 2010 I claimed a refund of my fare CHF 497.92 + CHF 160 for the taxi by submitting a receipt.

On January 18, 2010 my credit card account was credited by EasyJet CHF 340.70 and I was informed that the taxi fare was not refundable.

To date despite repeated requests I am short by CHF 157.22 (497.92 minus 340.70)

Alan Jones

I'd like to add my voice to the chorus of angry customers of Easyjet. The company arrogantly ignores its responsibilities for customers, cancels flights at a whim, does not bother to provide any proper customer service for its customers, or, to put it differently, its customer service arrangements look like a scam. My flight from Istanbul on January 6 was cancelled. No information was provided to the local airport about the reasons for cancellation. No customer service was availavble to advise on possible alternative arrangements. An email was sent to me offering either an alternative flight or a refund. The nearest flight available was for January 15 (!). My request for the refund was met with an automotated reply that the company had a high volume of claims and took 'a little longer' to precess claims. A 'little longer' has been three weeks now... . Morover, they set up an automoted reply system asking not send another email. No alternative communication line exists to discuss the claim - at least there's no information on their website. From what I'm learning now this is a common practice of this 'company'.
I'd like to appeal to all Easyjet customers: we need to bring a legal action against this mockery of a company to make them to change their ways or -just disappear and stop deceive their customers. Mr. Stallios seems have created a fraud of a company and it's unacceptable that the authorities allow it to carry on with impunity for so long.