I was going back to Engalnd for a christmas holiday, when we arrived in Manchester my luggage had not arrived, i reported this, filled out a form and was told they would be in touch... i was giving no form back, this was the 23rd Dec.
By the 26th still no news, so went back to the airport only to be told there was no one availible to talk to, also no one had a number to get in touch with, so went home luggage less agian...
I know had to got out and buy a new suitcase as i needed to buy all new clothes, as well as presents, we where due to fly back on the 30th at 7.15am, i received a phone call the night before at 5pm saying a man was outside with my case...
The next day at the airport they then tried to charge eccess baggage, and we got told there was nothing they could do, we had to sort it over here, i would have been happy just to have had a phone call... no sorry, nothing.

Easyjet has recently cancelled my flight without any explanation. In their e-mail they said they stated that they grant a free transfer to another flight on the same route within 30 days of the original flight date. Hence I have attempted numerous times to change the flight to another date. Now, here is the dodgy part: When I choose any of the 'available' flights (which are perfectly fine if I connect anonymously and try to purchase for some exorbitant price) for the week 5-11 January 2010, I face some type of error (there are no available seats, etc.), always refusing my attempt to get my rightful free transfer. In short, they are explicitly refusing to give me a seat on the flights, which are available to other paying costumers for very high prices.

So, I send them a couple of e-mails asking for help, I get no reponse. I try to find a local customer support phone number but there is none! I try to call the central customer relations number (08712 88 22 36) many times, holding on for 15 minutes hoping to talk to a customer representative but nobody ever picks up this number.

I cannot help but conclude that EASYJET has no grasp of the concept of customer services. I can understand that the service quality on their planes are lousy due to the low prices. However, the unacceptable service quality exceeds the flights and seems to be their 'company' motto for ripping people with the aim of maximum profit.

If you buy an Easyjet ticket in the future, think twice. They can always cancel the flight at the last minute and then refuse to answer any calls or e-mails. I am a student and now I have to buy a new (and now 'last minute') ticket from another airline for loads and loads of money.

This is ridiculous, this is shameful...

I'm still in shock, but I'll keep this short. Basically EasyJet ripped me off by 100 pounds today.

Today I flew from London to Barcelona. Paid for two bags on the EasyJet website. One bag allowance was equal to 20 kg, so I presumed that two bags would allow 20 kg more - like all airlines do. I had two pieces of luggage: one 20kg, one 10kg.

At check in, I was told that I had to pay 100 pounds in addition to the 9 pounds extra I paid online for the second bag. Apparently, no matter how many bags you check in, your maximum will always be 20kg. Buying more bags apparently does not mean you get more weight to carry. I fly for a living, and this is the first time an airline has ever so sneakily inserted hidden fees like this. A gentleman next to me was livid because he was asked to pay 400 pounds for four bags he had applied for online (as I did). I then spoke to at least 5 other people around me at the airport, and none of them were aware of this rule.

I spoke to four employees and demanded to speak to a manager. All of them said that there was none available. All of them repeatedly said that the policy on the website says "20 kgs max", but it is simply NOT clear enough. Had I known that an extra bag would cost FOUR times the amount of the flight, I would have gone to another airline. A couple of the agents even appeared sympathetic, as though they, too, knew that the company was clearly misleading people with such an absurd policy.

I called customer service while I waited to board the plane. The agent was nice and calm, and repeatedly told me that the policy is stated online. I then repeatedly told him that this policy needs to be made much more clear on the website, and that they cannot continue to trick their customers into thinking that when they purchase an extra bag at 9 UK pounds that they are covered for a second check in item.

In their baggage policy, they write that you can check in up to 9 bags (at 9 pounds per bag). But how in the world is that even possible if the maximum weight of all bags is 20kg? You'd have to be packing cotton or air for that to make any sense.

It is unethical what Easyjet is doing. Their policy is intentionally misleading their customers and this cannot continue to happen.

Damage Resulting = Consequences were having to pay 100 pounds. The company fail to give their customers the information they need to make informed decisions.

Dear Sir or Madam
While travelling back from Barcelona on the 6th Dec 2009 on Easyjet flight No EZY6030 from Barcelona to Bristol, we boarded the fight and one of the staff on the flight called Amey, was quite obstructive and insultive towards my wife because the bag she was carrying was thought to be to big, I can assure you that it went out from Bristol to Barcelona okay as it was within the size limit, but on the way back they had a different view on life, they are so inconsistant in the way they operate and rude when they approach you I thought she was a member of the gastapo, there was certainly no need for the kind of abuse and insult she recieved
Regards K Thornton

I BOOKED ONLINE FLIGHTS FROM LIVERPOOL TO JERSEY FOR FRIDAY 23RD JULY - 26TH JULY 2010 AS OUR WEDDING DAY IS ON 24TH JULY. AS SOON AS I HAD CONFIRMATION TO PRINT OFF, I NOTICED IMMEDIATELY THAT AN ERROR HAD OCCURED & IT SAID THE OUTGOING FLIGHT WAS FRIDAY 16TH JULY 2010. I E-MAILED STRAIGHT AWAY, AS THE PHONE LINES WERE CLOSED & THERE WAS AN ERROR ON THE SYSTEM, BUT A MESSAGE SAID NOT TO SEND A 2ND E-MAIL THEY WOULD E-MAIL BACK. NOT A WORD UNTIL4DAYS LATER, 4 E-MAILS LATER, 3 PHONE CALLS LATER AT A CHARGE OF £15 EXTRA & ANOTHER £150 ON TOP OF THE £300 ALREADY PAID. THEY WON'T ADMIT IT WAS THEIR ERROR, THEY HAVE NO POLICY FOR INVESTIGATING THEIR FAULTS OR EXCEPTIONAL CIRCUMSTANCES. I HAVE HAD TO PAY 5 LOTS OF £25 FOR CHANGING THE DATE & THE DIFFERENCE OF THE FLIGHT. AS MY CHILDREN ARE BOOKED ON THE FLIGHT & BASICALLY I HAVE NO CHOICE, BECAUSE IT IS MY WEDDING DAY.
THEY ARE NOT RESPONDING TO ANY OF MY E-MAILS, THEY DON'T CARE. OH & HOW STRANGE THEY IMMEDIATELY PUT THE FLIGHT PRICES UP AS SOON AS I TOLD THEM THAT ABOUT 60 FRIENDS & FAMILY WOULD BE BOOKING ON THAT FLIGHT. WHAT A COINCIDENCE!!! PLEASE BE CAREFUL WHEN BOOKING ON-LINE I THINK THEY ARE SCAMMING CUSTOMERS AND YOU CAN NEVER WIN. I WAS BREAKING MY HEART, BUT THEY JUST DON'T CARE.