I made a booking for a flight in August for my partner, my child and I to fly on 5th March. On having to pay £20 for my child to sit on my knee I thought that this would mean she would have passenger status.

Easyjet have a policy of passengers having to pay for their hold luggage and on being given this option I was under the impression that this meant that my daughter would be allocated 20 kg. It was not apparant on the web site that this wasn't the case.

I have since checked my booking and it was then that I noticed a change in the working of the baggage allowance stating that only two of the passangers, the adults are recognised and share an allocation of 40 kg. I sent two eamils and didn't recieve an answer to either which meant I had to phone.

This phone call took 40 minutes charged at 10p per minute totalling £4 to gain clarification on this. I was asking why we pay £10 per trip per infant and they aren't recognised as a passanger.

I also wanted a refund for the 3rd bag as it wasn't made clear at the time of booking that my daughter would not have her own baggage allowance.

I also want this to be shared with other families to warn them of easyjets policy.

Booked a flight online wiht Easyjet for travel in 4 days time. The booking process was smooth and a bit easier than other simialr no frills airlines I've used - up until the payment info. Entered payment details using a Visa Electron card as there would have been a change of 7.50 Euro for other cards which is ridiculous. On submitting was given an error saying that the payment had been declined by my bank. Knew I had plenty of funds to cover it so went back a page to check the details as their message suggested and they were correct - so tried submitting again and this time (a matter of seconds later) was told that the price for my ticket had just gone up by 30 Euro. Called up my bank (usual 10 minutes on hold and answering security questions) for them to tell me that there had been no attmepts to charge to my account by any merchant that day and there's no way that the retailer could have determined a authorised or declined response form them and that I should ontact the retailer as it must be a fault at their end... Spent 10 frustrating and expensive minutes going round in circles listening to unhelpful messages on their costly customer 'support' (should be 'rip-off') line without being able to even speak to a human to explain the specific nature of the problem. Exasperated, returned to the easyjet booking, I had to make the journey and had only a few minutes left in order to complete a booking so angrily tried to submit once again at the increased price - and lo and behold the new payment was authorised 'by my bank' just fine. So it seems that it was a very convenient and suspicous 'technical error' on Easyjet's site with an entirely misleding user message. Could it be that Easyjet want to make it difficult for their customers to pay by a method where they can't manage to fleece you once more / entice customers into a booking at a lower than avaialble cost only to suddenly add more once the customer has already invested significant time and energy into the transaction. If the end or even original booking price had been good value then I would accept and say nothing about this appalling customer experience and the fact that they'd clearly rather freight cattle as they have no interest in letting their customers even speak to them. However, this 1 hour flight ended up costing me over 150 Euro and at that higher than average 'no frils flight' cost I would expect the basic ability to speak to someone to request a refund of the additional charges I had to pay as a result of their apparent technical error. Disgusting.

I am disgusted that parents cannot obtain their pushchair on arrival at the destination gate when travelling with Easyjet. This means a parent/parents have to walk miles to the baggage reclaim to obtain their pushchair. This is a major problem when travelling alone with young children, having to carry the child/children and your hand luggage. I have travelled with Easyjet 4 times over the past 3 years to Spain with my 2 children and each time it has been the same. It is about time that things change to make life easier for parents travelling with children.

On March 11th 2009 EasyJet's Flight DS 1094 from LIS to BSL was delayed. We had to collect our baggage and had to wait several hours. After massiv cmplaints we were granted a skippy lunch. Later we were offered a re-routing via ZRH which was no option for us since we couldn't reach our final destination anymore at this time. Instead we choosed the option of staying overnight at a hotel which was kind of ok. The next morning we were routed to GVA and asked to wait in the arrival hall. Nobody showed up. An hour later we were dragged to a bus and transported to BSL airport where we arrived at 5 pm which was 24 hrs after expected arrival. On the way to BSL we were expected to buy our own food at the motorway. Easyjet denied costs, sayingthey had already paid for overnight stay. The next day I contacted EasyJet via Website and got these flowery appologies plus compensation of the lunch. However, easyjet rejected my claim regarding Right of Compensation (€ 400.- per person). I forwarded my claim to the FOCA in Berne on March 24th 2009. On April 3rd FOCA informed me that my complaint has been forwarded to the INAC in Portugal. I sent e-mail to INAC on September 16th to aks about the whereabouts of my claim. No answer. I called them today (October 5th) to learn, that the office was not avaliable for phone inquieries. What to do now? Do I really have to fight for a right which is granted by the European Airlines?

EasyJet are withdrawing from East Midlands Airport but will not refund monies already paid for flights which will no longer take place