I attempted to book flights with Easyjet from Malaga to Scotland (via London as was significantly cheaper) last week. When I went to the booking page a security warning appeared, telling me that the website was using a security certificate registered to a different website, and advising me not to proceed, or enter sensitive information. I have never had this problem when booking with Easyjet before, and I have not changed my computer security system (it is Norton) So understandably I was not happy to enter my bank card details! I rechecked that my security system was up to date, restarted my computer, and same thing happened.

So, I phoned Easyjet (at 65p/minute!). First I was told that the website was fine, and I should go ahead and book, and ignore the security warning. She said I could book by phone, but without the internet discount. I said I was certainly not happy to book online and insisted that I should get the same price on the phone, since the problem was with their website, and asked to speak to a manager. The girl went away, came back and told me her manager said she could not give me the discount. I asked AGAIN to speak to a manager (I eventually asked three times, and at no point did the manager speak to me herself). This time the girl came back and said the manager had spoken to the IT department and the problem may be with the new software they'd been putting on, and so they WOULD give me internet discount. THEN she tried to still charge me more, by claiming they couldn't provide 'promotional prices' over the phone!

Eventually, after a 20 - 25 minute phonecall (costing me over £10!), I finally bought the flights at the same price as online.

I have tried e-mailing Easyjet to complain and to request a refund for that extremely expensive phonecall! First of all i got a reply saying they couldn't understand my query (I'm an educated person and my complaint was PERFECTLY clear). Then they apologised and admitted that there was a problem with the website, but when I asked about a refund they said they could not provide this, and when I asked why, they said because the problem was with my security system! I'm so angry. I wish i'd just taken that extra £10 and used it to buy a slightly more expensive flight with a different airline!

Having read the other complaints, I'm also now worried that the 3 1/2 hour connection time that I've allowed in London won't be enough and I'll end up stuck in London and having to buy another flight. If that does happen, then I certainly won't be buying it with Easyjet!

Speedy boarding what a joke, I payed extra for this facility when i went to Turkey this August 09 only to find when I got to the gate to go the staff there didn't really care if you had SB, SA, A or B on your ticket, We had people pushing in front of us with a B on there ticket, what was the point of paying EXTRA for speedy boarding (SB) when the staff there could't care less. When we got on the plane other people who got on after us said it was total kaos at the boarding gate.
On our return flight from Dalaman it was even worse, it was like a cattle market, staff not knowing what they should be doing.
First time I have flown with Easyjet and it will be my last, flight going and coming home was fine it's just the way you are treated when it comes to boarding they haven't got a clue!!!

Flyglobespan consolidated its flight at the beginning of Sept for a return trip Halifax NS to Glasgow. So we now have to change the connecting flight for my 91 year old mother who WAS booked to fly to Alicante from Glasgow.

The computer booking of her return flight 6877, with EASYJET seems to have disappeared, although the original booking in May is still there on screen!

I am finding it IMPOSSIBLE to get through to EASYJET. I don't even know if the phone numbers I have (itself not an easy task!) are dialable from Canada!

HELP! we have only a short period of time to reach EASYJET!

Iain T.
(001-902-425-0668)

Hello,

July 2009 - France

My 2 children 14 & 13 years old were not authorize boarding, as child under 14 must be accompanied with an adult older than 16 years old ...

Issue was on website :
You can a test and you will see a 14 years old child is consider as adult ...
then i pay 2 tickets 1 adult (14) + 1 child (13)
and of course you can paid tickets without any alert ...

Certainly this rule regarding children is describe chapter 13 in "general conditions" i have unfortunally accept when booking .

Question to EasyJet :
Is a 14 yers old child is an adult (1st website page) or a child (chapter 13) ?


A good way for the "low-services" company to sell tickets without board their young cutomers...

Take care with EASYJET !!

A pity !

My daughter broke her arm 2 days before our easyjet flight. We turned up at the airport (4 of us) and were told that my daughter could not fly without a medical certificate and a split cast... Fair enough we should have looked at all the small print. We asked the check-in manager what our options were. She garanteed that we were elligible for a rescue fare the next day of £38 per person. We had envisaged to have 2 persons of the party to fly on the original flight but since we were given assurance that we could get a rescue fare of £38 we decided not to split the family. We were also told that the rescue fares flights should be booked via their "customer Experience" team, ON THE PHONE, once we had obtained a medical certificate. We went home, managed to get a medical certificate and phoned the customer experience team. We were denied the rescue fare as apparently it has to be rebooked at the airport within 2 hours of flight departure... Not what we were told. Also there was no mention of the rescue fare on our file and therefore we had not been elligle for one!!! The suggestion was for us to book 4 flights for the next day at £169 per person (original flight was £29 per person)...No mention of compensation for misleading information!!!
BEWARE if YOU HAVE A CAST OR HAVE SPOTS... GET A MEDICAL CERTIFICATE!!!
BEWARE, IF YOU ARE TOLD SOMETHING DO NOT BELIEVE IT UNTIL YOU HAVE IT IN WRITING!!!
BEWARE, CUSTOMER EXPERIENCE TEAM PHONE CALLS COST £0.10 a MINUTE!!!
AVOID EASYJET!!! THEY ARE A SCAM WITH NO CUSTOMER POSITIVE EXPERIENCE TEAM...ONLY A BUNCH OF SOUR UNDERPAID, UNTRAINED STAFF...