Company information:
easyjet
12 webber row
United Kingdom
Phone: 07882408431

I booked a ticket online, and it said it didnt go through... so I did as it said and booked again... Now I have two tickets, and cant cancel one of them!!! I am staying in Greece and cannot get any phone numbers to talk to easyjet.

Please help, and get me any information so I dont have to pay for the two flights...

Kind Regards

RJ Kayfetz

I checked in at 5pm on 29th Aug for flight 8545 and asked at desk if I could get on the earlier 8685 . I was told I could and I paid an extra £80.50. Neither at the ticket desk nor the salesdesk was I told this flight had not even landed although it was due to board within 30 minutes. I get into departures at 5.10 to find 8685 has not even landed and that it may leave even later than the flight I was originally on. A friend of mine on the same flight tells me the check-in team knew of this way before they allowed me to go through.
At no stage during my ticket purchase transaction or check-in was I told this was the case.
It is abundantly clear that I was therefore misled into buying something that could not be delivered and that the Easyjet staff were clearly aware of this. In my view that is nothing short of theft

Dear Sir/Madam

Please can you tell us why our daughter Makayla Stubbs flight ticket that was bought on 26th May 2008, was cancelled when she arrived at Barcelona Airport to return home from her holiday. Makayla is only 16 years old and has just finished her exams and this was her treat to go to Barcelona to stay with her old school mate (as we used to live in Spain).
Makayla was told that her ticket had been cancelled, when she checked in. The reason given was that Easy jet had cancelled the ticket as they said it had been booked with a fraudulent Credit Card, if this was the case

1. Why we were not told about this by letter, Land line or Mobile as you have both the numbers or by E.mail or you even had the time as the booking was made in May by post.

2. Why was the ticket that we bought on Sunday 22 June Mastercard ending 4130 148.49 EUR for our other daughter Layla Stubbs, ( booking reference number EDKZTCP) this is the same card that was used to book the ticket for Makayla Stubbs that was cancelled, but Layla’s flight was not cancelled. WHY.

The cancellation of flight booking reference EDHPFWJ caused so many problems, which need not have happened if you had contacted us.

1. Makayla did not have the €180.99 the cost of a new ticket, so she got very upset and had many tears, this caused unnecessary phone calls back and forth to England and a lot of panic where to get the money from, we had to get someone that we know from Barcelona to go to the Airport to pay for her ticket, and so we now owe this person the money. Which there was no need as Layla’s flight that was only just booked the week before on the same card was ok.

2. This has knocked Makayla’s confidence as she will take along time to forget this experience, like she said “she had a ticket everything should have been alright”.


3. On the same flight her Spanish friend flew over to England to stay with us her booking reference is EDHPG6N and her name is MIREIA RAMOS CROSAS she is just 14 years old and is very worried that when she returns to Bristol Airport on 21st July that her ticket might be cancelled.

This has also cost us a lot of extra money as the original ticket that was bought cost €95.99 and as you can see on the new booking done by Easy Jet Staff at Barcelona Airport because of somebody’s mistake EDLFBFB cost €180.99.


We would like a very good explanation for the reasons that caused this very sad end to our daughter’s holiday, and the worry that her friend is experiencing at the moment due to having to fly back. We have flown many times back and forth to Barcelona and so has all our 3 children we were just about to book two flights to Dalaman for the end of July but are in two minds at the moment because of all this.

Yours Sincerely


Lorna & Daniel Stubbs

Due to fly back from Alicante airport on Sunday evening 6th July 2008 - flying at 21.30hrs. On arrival at the airport (1900hrs) we discovered that the flight had been canceled. We spoke to an employee at the Easyjet counter who told us we had the option of taking a later flight OR staying another night in Spain and flying out the following morning. The later flight, however would NOT fly us back into Luton Airport, which was the original return destination - it was stopping at GATWICK. Due to circumstances it was decided we would take the later flight home, with an agreed transfer - arranged by Easyjet - to take us back to Luton. The new flight was due to fly out after midnight - some 3 hours AFTER our original flight was due to fly, which meant 5hours to be spent at the airport.

This was an inconvenience in itself. When midnight came, the flight board did not show the travel time or which gate number. It also didn't say it was delayed, so we were not sure what was happening and there was NOONE available from Easyjet to speak to. Finally the flight came in - a little later than originally anticipated, nevertheless, it had arrived.

On queuing, an Easyjet employee asked us for our boarding passes - i handed the ones i printed off for our original flight - AS I HAD NOT BEEN TOLD THIS WOULD BE REQUIRED - she advised me that we had not checked in so we wouldn't be able to fly!!! She took our paper boarding passes and went away with them, to return a short time later with hand written boarding passes! (it turned out, we weren't the only people who had use their "old" boarding passes). With the flight delayed by some time, we were finally ready to fly to Gatwick.

Landing at 2am (british time) we were NOT met by an Easyjet member. We searched round Gatwick (never been before, so its quite daunting), staff were down to an absolute minimum. We finally found someone to ask where an Easyjet desk was, so attended this area, to be told there were 19 passengers who required transfers - Easyjet DID NOT have anything planned, even though they had LOADS OF NOTICE, and we had to wait for all the others to turn up before they decided what they would do with us. The suggestion from the airport Manager was a group of taxis delivering us back to Luton airport.

"I" had to go and try and herd up the other fliers as Easyjet had not tannoyed for anyone and noone from Easyjet was available to help out!!! It then turned out that it wasn't 19 passengers waiting for transfer, it was more like 90!!! Finally all passengers requiring the transfer had arrived and we were ALL waiting on Easyjet to provide the Transfer they had promised. At 0330hrs, the Aiport Manager had advised that (he did not provide a name) someone was not authorizing a transfer home for all the passengers that EASYJET had promised and MESSED ABOUT, and that we were to make our own way home via train!!! and claim back the monies from there returns policy!!

This took 1.5hrs (180minutes!!!) for some BIG WIG tucked up in his bed to point blank REFUSE transport for us home - when the Easyjet staff at Alicante Airport had told us that the transfer had been arranged!!!
£23.00 PER TICKET the train cost and due to being messed around even further, we had to wait until 0430hrs to get the next train into Luton!!!

ON TOP OF ALL THE MONIES THAT WE SPENT EXTRA ON FOOD AND DRINK WAITING TO GO HOME, WE THEN HAD TO SPEND ANOTHER £46.00 TO GET TO LUTON. We arrived home at 0615hrs (approx) and paid a further £5.00 for a taxi cab, from the Airport to our home address!!! I am horrified that EASYJET made no apologies, did not assist ANY flier in relation to transfer home and LIED to all its customers, then dumped them when they couldn't handle the heat!!! we should have arrived home, British time at 2230hrs, we actually got home a whole 8hrs later!!! This is just unacceptable.

On top of everything else - another flier advised us that he asked an operator at Alicante "WHEN" had the flight been canceled??? "Noon time" was the reply! A whole 9 hours and 20 minutes BEFORE the flight was even due to fly out!!! Why were we not contacted? When completing flight details they request mobile numbers and contact numbers whilst abroad - it would have taken one person a quick call round to advise customers - giving them the option of staying another night - rather than waiting for people to turn up to Alicante Airport which is some distance from most of the actually holiday destinations???

I booked and paid for holiday flights with Easyjet.I had to cancel within 24 hours, which is described as possible on the terms and conditions.
What is not explained is that you will be charged £20 per person, per flight! A total cost of £160 for our family! For a few clicks, a few minutes of the operatives time, thats quite a profit.On a very popular route with 2 months left before the date those seats will in all probability be sold.
Do I have any chance of reclaiming this? From what I have read Easyjet are not responsive to individual complaints: in complete contrast our carhire was cancelled with courtesy and no problems at all! Any suggestions?