I bought a floor model sofa and chase on 7/21/09. The only reason we took the floor model was that they were no longer going to carry this item. After inspection at the show room we noted on the sales receipt that few mars on the surfaces. When delivered the delivery men set up the pieces and had my daughter sign for it. They never gave a copy of the deliver reciept to her. After the left she was arranging the pillows and noticed a hole in the leather. When I got home she showed it to me. The next day I went back to the store and explained the situation to Larry the store manager including the fact that no paperwork was left after the delivery. For two weeks I tried to get some satisfaction from him and he finally told me since nothing was noted on the delivery slip the company was not going to do anything about the situation. Since it is now friday night I can not contact the corporate office but beleive me come Monday I will. If nesscessary I will be in front of the store to tell every customer about their business practices.