Easylife Furniture
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Category: Home & Garden
Contact Information
23401 Avenida De la Carlota Ste#B, Leguna Hills, California, United States
Phone number: 949-829-0621
easylifefurniture.com
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Easylife Furniture Reviews
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Brandie Parham
April 20, 2011
manufacturers defect of couch
After 10 months of lite use of our couches the leather began to show the lining beneath the leather near the seam. So we have ugly white patched of missing leather which only seems to be getting worse. I had purchased the extended "accidental" warranty by Guardian that covered the first five years but since there was No accident it was of no use and that company referred me back to Easylife. Since it happend in the first year it should be covered under the one year warranty so I called Easylife to have the spots (3-4 different spots and two different couches) reviewed. It seemed pretty obvious that this should not happen in the first year and that it was due to poor quality which is a manufacturing issue. I have gotten the biggest run around with many unreturned calls and poor judgement. Between Dececember of 2010 and April of 2011 a technician came out to review the spots both times claiming that the "scratches" weren't covered. I know the technician didn't speak good english but there were NO SCRATCHES and both times the company rejected that they were responsible. I cant use the Guardian 5 year warranty because we have taken good care of the couches and didnt have an accident and I cant use the 1 year warranty because Easylife has no intention of following through on their promise to guarantee the item for the first year. Now I come to find out that a friend of mine with the same couch has the same problem happening to her couch. I would never shop at Easylife again. They have no integrity and if they say they will cover the first year should a defect arise then they should do it. So here is my warning...Stay away!
The couch is the Odyssey Bark Camille Bonded Leather and it is a sectional. Its very pretty but even with lite use will begin to deteriorate before the first year is up.
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vera9101
May 8, 2010
Defective Mattress
I purchased a set of Mattresses from Easy Life in January of 2010 for 1, 086.00. After sleeping on the mattresses for about a week my husband and I noticed that the mattress was getting a large lump across the center of it. Concerned with the problem I called Easy Life in Ontario where I purchased the mattresses. I explained the situation to them and they were very rude and told me that I had to take it up with the manufacture not them. I told them that this was ridiculous because the mattresses were not even two weeks old. After about two weeks of arguing with the store manager and the district manager, they sent a technician over to view the problem, which took over a week. The technician concluded that the mattresses were defective, and a few days later I received a letter explaining that I would receive a new mattress with in a few weeks. It took them a month before they delivered the mattress, which was just ridiculous; I was forced to sleep on my coach for that time. Then about a week later once again the bump appeared again, and once again I had to go through the whole processes again, very unprofessional. They determined that they were defective once again. This time I opted for my money back and they have refused, they told me that I could get store credit for the mattress only and not the box spring, so that I could buy the new model in the store. So if I get store credit I will be stuck with a useless box spring. I would not recommend anyone to shop at easy life furniture because they are the worst at handling complaints against their merchandise.
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Calvin Shirazi
March 16, 2009
Warranty
We purchased a set of Leather Sofa and love seat from Easylife Furniture Northridge store in late 2007 for over $1600. We purchased additional warrantee and were told we would get free inhouse inspection and repair or replacement.
Shortly after a year, we noticed the cushions were much thinner and the furniture frame could easily be felt as we sit down on the sofa. Additionally, both the sofa and the loveseat frame felt very unstable.
We visited the Northridge store where we bought the furniture and expressed our concerns. The customer service handling the issue said there was a $70 dollar charge for the visit. We explained that this was never addressed with us when we purchased the furniture.
We requested to discuss this with the manager. After waiting for about 10 minutes, a young man introduced himself as the manager. He seemed to have already been briefed about the issue. He said it was after a year from the purchase and the company would not inspect the furniture for free. We explained to him that the time limitation was never brought up to our attention at the time of purchase, and we were misled by their sales person. He told us that we should have been responsible to read the fine print on the contract explaining the time limitations on home repair inspection charges. He seemed cold and arrogant and extremely unaccomodating.
I must say that we were very disappointed in the way our business was handled. We believe that the sales person misled us and the manager did not seem to have any interest in helping us resolve our problem with the furniture, still under warranty.
We were planning to buy more furniture from them and we decided against it after we met the manager and observed his behavior and conduct. We would use any opportunity to express our views to our frineds and colleagues.
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unhappy employee
March 1, 2009
POOR QUALITY FURNITURE
WE BOUGHT FURNITURE FROM EASYLIFE FURNITURE.THE DINING ROOM TABLE LOOKED VERY NICE UNTIL MY WIFE CLEANED IT.
AFTER SHE PUT PLEDGE ON IT SHE WIPED OFF MOST OF THE FINISH
HAD IT FOR ONE WEEK.CALLED STORE, GAVE ME CORPORATE CUST
SERVICE, THEY TOLD ME WE USED THE WRONG STUFF ON IT.
SO THEY COULD NOT FIX WE COULD NOT RETURN.WE HAVE USED PLEDGE FOR MANY YEARS, NEVER A PROBLEM.DID SOME CHECKING
AND FOUND OUT THE FINE ASIAN HARDWOOD THEYTOLD US WAS RUBBER TREE WOOD, SOFT AND USELESS.DID MORE CHECKING ON THE LEATHER WE WERE GOING TO BUT SOFA AND LOVE SEAT, DO YOURSELVES A FAVOR AND RESEARCH BI CAST LEATHER.AGAINST THE LAW TO SELL AS LEATHER IN EUROPE AND NEW ZEALAND .SALES REP TOLD US THIS WAS BETTER THAN TOP GRAIN CAUSE IT HAS A THIN LAYER OF POLYURATHANE ON IT.THEN WHY IS IT PRICED PRETTY MUCH THE SAME??? BEWARE!!!
WILL NEVER BUY THERE AGAIN... T.K.
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unhappy employee
December 25, 2008
employee morale
not only does easylife not care about the customers, they do not care about their employees. i have worked for the company for a period of time, and have experienced there non committal to there customers.the sales staff has a monthly quota to achieve, if we do not achieve that quota three times
we are fired, no matter how long we have been there.recently we have experienced slumping sales
totals do to the recession were in, but corporate tells us everything is great, so they hire more sales employees for each store, plus cutting back our hours, and expect us to achieve our totals.
i have personally seen very experienced and knowledgeable sales people who have worked for the
company many years get fired recently for not achieving there totals.they do not care about us,
so why should they care about you.when you buy anything from us, please read the sales agreement word for word because there are alot of new inexperienced sales peoples with us now
who do not know much about this business.
IF THEY DON'T CARE ABOUT US, WHAT DO THEY THINK ABOUT YOU.
still working for company, but lookinkg for another job...
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October 29, 2008
Bedroom furniture
We bought a bedroom set from easylife and it was such horrible workmenship they replaced it 3 times each set getting worse then the first one...They offered for us the showroom set we didn't except. We asked for a refund of our money and they said that they don't do refunds that we would have to pick out another set. I in 30 years of shopping for furniture have never had not one single complaint about the quality, it arrived in perfect condition as expected when you buy new furniture. I will never buy from easy life again the stress of the whole ordeal was enough in it self dealing with their customer service manager and others. We're stuck with a new bedroom set that I'm gonna have to put in a guest room because I can't stand to look at it. Easylife sells garbage, don't buy from this company if your looking for good quality furniture.
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September 15, 2008
Poor Product; Poor Follow-up
We purchased furniture in August of last year. Several months later we noticed a tear that starts at the seam. I went to the Cerritos store directly in May, a few weeks before Memorial Day, and I spoke to someone who told me that a representative would have to come to our house to inspect the sofa. A few days later someone from the Cerritos store called to make an appointment, but I was not home to take the call. They were given my cell phone number so that they could better reach me, but I never received a call. I called the Cerritos store on July 29th and was told to contact customer service at 714-367-1640; I left a message and nobody returned my call. I called the Cerritos store on July 31st and a message was taken on my behalf; he never returned my call. I called again on August 7th and an appointment was scheduled for August 11th between 2 and 6pm. There was no call and no show on August 11th. I called the store again on August 12th and was told that she was going to make some calls and that she would call me back. Again, no call. I called the store, AGAIN, on August 13th and spoke to someone who said that she had to make some phone calls to schedule another appointment. She called me and told me that I was going to be speaking to and working with someone directly to schedule an appointment. An appointment was scheduled for August 18th. She did come to look at the sofa and a statement was made and signed; we have yet to hear from anyone from Easylife.
I was disappointed with the individual who came to inspect the sofa. I expected someone in uniform and driving a company vehicle. Instead, she came in civilian attire and vehicle-VERY unprofessional! It is also quite clear that efforts to resolve this situation is very poor on the behalf of Easylife. All of the individuals I spoke to have been pleasant, but the follow-up has been extremely poor.
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August 29, 2008
Poor Quality & Horrendous Service
The saying, "you get what you pay for" is indeed the case with this company. They have the worst customer service, far worse than any cable company. And their product, well there's a reason why their prices are low...they sell defective and poor quality items.
We purchased a leather sectional from the Glendale, CA store this hear. A little over a month later all the seams in one section separated...and no we are not heavy people, no we don't perferm gymnastics on the sofa. So we called and long story short they replaced the one section. Not 2 months after this the other part of the sectional developed cracks on the seat. This section isn't under a window, not even near indirect light. We called and they came out took a picture and we were told her supervisor would get back to us sometime in the coming week. Well no one did. After trying to track down someone for 6 WEEKs, I finally got in touch with someone at the store who told me our request for a replacement section was denied because we used non-hazardous(their product states to keep away from children, and we have 2, so I used organic leather wipes) organic cleaners.
I used the same organic cleaner on both sections of the sofa, the one they had to replace a month in and the original. So I guess I'll wait for the replaced section to start cracking...I'm not scrubbing it w/ comet, short of that any respectable leather cleaner should be fine. But of course, they know they sell defective products so they jumped on the "organic cleaner" wagon and used it as an EXCUSE not to replcace a DEFECTIVE sectional.
The moral of this story folks; Don't tell the truth! I should have lied and then they'd have to replace their defective product.
Save yourself the angst. DON"T WASTE your MONEY at EASYLIFE Furniture. Save a few dollars more and instead SHOP at THOMASVILLE during their sales. At least there they stand behind their product and actually prove customer service. I speak from experience.
EASYLIFE gives you a HARD TIME and NO CUSTOMER SERVICE. For lack of a better word, EASYLIFE BITES!
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April 18, 2008
VERY POOR customer service
We bought our dining set from Easylife Ontario branch and we were surprised with the irritating cosmetic defect. There were several and obvious "pin holes" irritating to the eyesight all over the side chairs and arm chairs.
We called the store several times but I got stressed out from their very unsatisfactory customer service. The first time I reported about the defects, I was told that I will get a call after 2 days. I waited 2 days and there was no return call, I made a follow-up and was told that they will order an exchange and schedule the delivery for the following Sunday. I called for the 3rd time to find out the window time of exchange delivery. I was told to call Saturday after 5pm to get the delivery window. Very frustrated, I was told that it was never scheduled do not know the reason why. We called Sunday to talk to the Manager, one person hold us for long time after informing to wait since the manager was on the other line with a customer. Minutes later another person, got the held line/phone and told us that the manager is busy on a meeting. I asked who's lying? Him or the other person who told that the Manager was just talking on the other line with customer? Very disrespectful, the store hang-up on us, to a customer who paid in full!
My husband called again and talk to our original salesperson and was told that the pin holes are wood stress. This is very unsatisfactory, if anybody is in our shoe you would not want this dining set that is very irritating to the eye sight because of several obvious pin holes. We had a visitor that said, is this what Easylife is selling brand new????
We understand wood stress but not like what we have right now in our supposed to be brand new dining set from Easylife.
We bought the rest of our furniture from Living Spaces, they do have few wood stress but not as frequent, obvious and irritating to eye sight cosmetic defects that we have on the dining set we bought from Easylife.
This was the first time we bought from Easylife and this is the LAST time too.
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November 14, 2007
they dont care
i bought some couches from them in march 2007 and the guardian warranty sevice as well , after my couch needed warranty services they said it would need to be replaced with a whole new set which was fine with me until a couple of weeks after delivery the chaise to my couches began to look all clotted and they sent out a technician that swore up and down they are a new set which is a lie you can tell someone previously owned them but all theyll do for me is shop repair its bull i want my money back soooooooooooooooooo bad
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