In February, 2007, I locked in a five year contract with EasyMax to supply electricity @ 7cents/KWH. This rate was in place until July, 2008. At that time, without my consent, EasyMax put me on the floating rate. When I complained in March, 2010, I was told that my account would be adjusted to correct the overcharge. EasyMax eventually put me back on the 7 cent rate and did give me an adjustment of $393.25. I have kept all the bills and can prove that the adjustment should have been $612.13. EasyMax still owes me $254.49. The most recent billing is dated June 8, 2010 and does not include that adjustment.
What can I do? Can you help me?
Jim George, 79 Tudor Cres. Lethbridge, AB T1K 5C7
email [email protected]