I purchased flowers from Proflowers in December 2009 and since that date I am being charged $14.95 from Easy saver on my credit card; these charges are unauthorised; please recredit my card

Jane Verdant

WHAT THEY DO: This company targets victims through purchases made on reputable websites, (in our case, Proflowers.com) offering discounts on "your next purchase of $15.00 (or more)", then uses your payment information (!) to AUTO-CHARGE or AUTO-WITHDRAW funds once a month or more.

HOW THEY DO IT? : Before finalizing your purchase, or after purchase but before confirmation... Clicking through to the discount via a popup allows them to gather your payment information whether credit or debit card, and while indeed they are offering you a legitimate discount on your next purchase ( - BURIED IN THE FINE PRINT A MILLION CLICKS AWAY - also enrolls you in a MONTHLY MEMBERSHIP to their club (?) and automatically charges to you, or in the case of a debit card purchase, AUTO-WITHDRAWS 14.95 (or more) per month.

Disguising themselves under the mantle of "Professional Services & Membership Organizations" in bank statement transaction details, I assumed that my husband had joined yet another business org. for his profession. To satisfy my own curiousity, I called the number in my online bank statement under their transaction. Recording answered that the "membership" had been "taken" through Proflowers.com, and in order to access the account I needed to provide three pieces of information, NONE of which I had.


RESOLUTION: Complete refund, with the help of my bank.

After research, it was determined that my husband had ordered flowers from Proflowers.com, and believing it to be an offer from Proflowers, which he uses frequently, he simply clicked through when the "discount offer" was made.

I called my Bank of America claims department, and was taken care of immediately by the service agent, whose next action was MOST impressive. After stating all the above, she promptly blocked my husband's card from all future charges from easysaver.com, then facilitated a three-way call. I simply listened as she stated she was from Bank of America and on the phone with me and was calling to CANCEL this membership.

My BOA claims rep was professional and courteous, and got the job done. It was the easysaver rep who in the end offered a full refund.

WHAT YOU SHOULD DO: I got the distinct impression that both my bank and the easysaver rep have been through this routine before. If you've been victimized through this clever marketing ploy, call your bank immediately.

MY ACCOUNT WAS BILLED BY EASYSAVER.COM AND I HAVE NO IDEA WHAT THIS IS? HOW DID THEY GET MY CREDIT CARD NUMBER?

My bank account was charged $19.80 WITHOUT MY PERMISSION OR KNOWLEDGE causing an overdraft. Phone calls aren't taken.Emails to the site always have some kind of problem, & the Maryland BBB has no listing for it. This is a ripoff and scam. I want my money refunded.

There have been unauthorized charges to my credit card account from Easy Saver, I have no idea how long they have been charging me (at least 3 months) shame on me. Anyway, after complaining to them and the nasty representative, they agreed to reverse one charge and discontinue charging me. Well, they reversed one charge and billed me twice in the past month. This company is a rip off, I am filing a complaint with the attorney general in my state, I am sure they have others.