I am an avid shopper at the EB games in the mall and also work in mall. I give a lot of business to Gamestop/EB games in general. The store in lakeforest mall lacks professionalism as on my breaks i like to check out the game demos they have setup but for as long as i can remember everytime some people get on the trial games they shut off the systems, while when i go to best buy in the area i am not bothered by employees or have to check out a game demo on a set schedule. I am also EB Games rewards card holder. If this persists i will more than happy to take my business and the business of my close ones to walmart or best-buy. I really hope EB games corrects this.

I am writing this complaint on behalf of my son. He bought a video game from ebgames in limeridge
mall for his ps2 system, he was never told that you could only play the game online or even asked if he had the online service pack, when he got home and tried the game it would not play. We went on vacation
for a week and as he plays for a rep football team and has practice and one game a week totaling six days a week, he bought the game on june 28 and took the game back today on july 24 and the warranty is supposed to be 30 days but he was told they could not return the game because the seal was broken and the book was missing, although that is how they sold it to him as a used game and told him when he bought it if there was any problems that he could bring it back. They questioned the fact that it took him
3 weeks to return it as he explained his situation and busy schedule. When i called customer service they told me that there was nothing they could do about it. This is the third time they ripped him off and they have also ripped off a bunch of his friends in the same manner, i would recommend staying away from this store.